Front Desk Agent

Homewood Suites Hillsboro Beaverton; Beaverton (OR); On-site; USD 20,664,000 - 26,174,400; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Voluntary benefits

Life enrichment programs

Daily pay

Job summary

Homewood Suites Hillsboro Beaverton is seeking a Front Desk Agent to warmly welcome guests and manage check-in and check-out with precision. You will handle guest inquiries, provide local area guidance, and coordinate with departments to meet requests in a busy hotel setting.

The role requires strong communication skills, the ability to multitask, and comfort with basic tech, phone duties, and cash handling. Evening, weekend, and holiday availability is expected.

Qualifications

• Previous customer service experience in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to read, write, type and use basic technology.
• Must be able to stand for full shifts and lift up to 25 lbs.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Provide friendly, efficient, error-free check-in and check-out.
• Coordinate with departments to fulfill guest requests in a fast-paced setting.
• Answer questions about local area and facilities and provide directions.
• Handle phone etiquette, transfer calls, take messages, and make reservations.
• Post and reconcile guest charges; support hotel goals through teamwork.

Skills

Guest service

Communication

Phone etiquette

Multitasking

Job description

Location

Homewood Suites Hillsboro Beaverton, OR

Overview

Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously.

We offer eligible employees a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance.
• Paid time off
• Company‑matched 401(k) plan
• Voluntary benefits including short‑term disability, long‑term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

Responsibilities

• Ensure that all guests receive a friendly, efficient and error‑free check‑in and check‑out experience.
• Handle continuous requests in a fast‑paced environment by coordinating with other departments to ensure all guest requests are met.
• Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay.
• Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Qualifications

Previous customer service experience where you have been guest‑facing in a fast‑paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.