Front Desk

PRADOS US LLC; Addison (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and…

Opportunities for advancement within…

Professional development opportunities

Positive and supportive work…

Job summary

PRADOS US LLC in Addison, TX seeks a friendly Front Desk Agent to manage reservations, check guests in and out, and assist with guest needs during their stay.

The role requires strong customer service, clear communication, and multitasking in a fast-paced environment. Proficiency with computer systems, including reservation software (Opera preferred), is expected. Evenings, weekends, and holidays availability is required.

Qualifications

• Experience as a front desk agent or in a customer service role is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to multitask and handle a high-volume workload; flexibility to work evenings, weekends, and holidays.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests and respond to inquiries promptly.
• Assist with payments, issuing keys, and check-in/check-out processes.
• Answer phone calls and online inquiries in a timely manner.
• Assist with organizing events and meetings, and handle guest concerns gracefully.
• Perform light cleaning duties and restock supplies as needed.

Skills

Front desk experience

Customer service

Multitasking

Microsoft Office

Opera PMS

Tools

Opera PMS

Job description

Introduction

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems. Opera knowledge preferred.
• Flexibility to work evenings, weekends, and holidays as needed

Perks

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment