Guest Experience Agent - Front Desk

The Lightwell Hotel and Spa; Hood River (OR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental, Vision

401(k) and Match

Employee Discounts

Hotel Discounts at Sister Properties

Monthly parking stipend

Staff Meal

Job summary

Lightwell Hotel + Spa in Hood River, OR is seeking a friendly Front Desk Agent to welcome guests and manage check-in/check-out, phone inquiries, and general guest needs. The role requires strong communication, multitasking, and a positive attitude to deliver exceptional hospitality.

Ideal candidates have customer service experience, a team mindset, and the ability to thrive in a fast-paced hotel environment.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.
• Team-oriented and able to multitask.
• Ability to work in a fast-paced hospitality environment.

Responsibilities

• Greet and check in guests in a friendly and efficient manner.
• Answer phone calls and respond to guest inquiries.
• Handle guest requests and resolve issues promptly.
• Maintain a clean and organized front desk area.
• Work weekends and other scheduled shifts.
• Cross-train with other departments.

Job description

Lightwell Hotel + Spa in Hood River, OR is seeking a friendly Front Desk Agent to welcome guests and manage check-in/check-out, phone inquiries, and general guest needs. The role requires strong communication, multitasking, and a positive attitude to deliver exceptional hospitality.

Ideal candidates have customer service experience, a team mindset, and the ability to thrive in a fast-paced hotel environment.