Front Desk Agent

Spirehotels; Lake Oswego (OR); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K matching

Flexible spending accounts

Paid time off

Hotel discounts

Job summary

Spirehotels seeks a Front Desk Agent at the Hilton Garden Inn Portland/Lake Oswego to provide exceptional guest service and support throughout their stay. Responsibilities include greeting guests, handling check-ins and check-outs, and resolving inquiries. Strong customer service and multitasking skills are essential, with a preference for candidates with hotel experience. This full-time position offers a comprehensive benefits package including medical, dental, and wellness programs.

Qualifications

• One year of Front Desk experience in hotels preferred.
• One year of experience working in customer service or a guest-facing role required.
• Full understanding and comfort working on a computer.

Responsibilities

• Deliver unparalleled service, courtesy, and care to guests.
• Respond promptly to guest questions and requests.
• Streamline the check-in and check-out process.

Skills

Customer service

Multitasking

Effective communication

Education

High school diploma or its equivalent

Tools

MS Suite - Outlook, Word, Excel

Hotel PMS systems

Job description

Front Desk Agent / Guest Service Representative

Hotel Property Overview: The Hilton Garden Inn Portland/Lake Oswego, located just off of I-5 and 217, is looking for positive people who have a welcoming spirit to join the team and continue to provide the heartfelt experience our guests have come to expect.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in‑class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full‑time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre‑paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short‑ & long‑term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

Essential Job Functions

• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check‑in and check‑out process for guests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Physical Demands

• Ability to lift, carry, push or pull 10 lbs
• Primarily standing for majority of shift

Qualifications

Education:

• High school diploma or its equivalent

Experience:

• One year of Front Desk experience in hotels preferred
• One year of experience working in customer service or a guest‑facing role required
• Full understanding and comfort working on a computer with MS Suite‑Outlook, Word, Excel
• Previous experience with hotel PMS systems a plus.

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.