Full-Time Evening Front Desk

Kaizen Lab Inc.; Omaha (NE); On-site; USD 20,664,000 - 30,307,200; Full time

Benefits offered by this job

Employee discounts on rooms and ameni-

Opportunities for advancement

Professional development opportunities

Positive and supportive work enviro

Job summary

Kaizen Lab Inc. seeks a friendly Front Desk Agent to join our hotel team in Omaha, NE. The role involves managing reservations, checking guests in and out, and addressing guest needs throughout their stay.

The successful candidate will possess excellent customer service, strong communication skills, and the ability to multitask in a fast-paced environment. Proficiency with computer systems and reservation software is required; flexibility for evenings, weekends, and holidays is expected.

Qualifications

• Previous front desk or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a high-volume environment.
• Proficiency with computer systems and reservation management software.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests such as tours or restaurant bookings.
• Assist with payments and issuing keys during check-in/check-out.
• Answer phone calls and online inquiries promptly and professionally.
• Help organize and set up events and meetings as needed.
• Address guest complaints with professionalism and empathy.
• Perform light cleaning tasks and restock supplies.
• Other duties as assigned.

Skills

Customer service

Front desk

Communication

Multitasking

Computer literacy

Reservation systems

Tools

Microsoft Office

Reservation software

Job description

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system


• Handle guest requests, such as booking tours or making restaurant reservations


• Assist with check-in and check-out processes, including handling payments and issuing keys


• Answer phone calls and respond to online inquiries in a timely and professional manner


• Assist with organizing and setting up events and meetings


• Handle guest complaints and concerns with grace and professionalism


• Perform light cleaning duties, such as wiping down counters and restocking supplies


• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred


• Strong communication and interpersonal skills


• Ability to multitask and handle a high-volume workload


• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems


• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Employee discounts on hotel rooms and amenities


• Opportunities for advancement within the company


• Professional development opportunities


• Positive and supportive work environment