Front Desk Agent

Hyatt Vacation Ownership; Lahaina (HI); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision & 401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth & Development Opportunities

Benefit Eligibility varies by position

On-site parking

Complimentary work shoes

Free bus pass

40% discount at onsite outlets

Company branded outdoor attire

Community service opportunities

Sustainability awards

Job summary

Hyatt Vacation Ownership is seeking a Guest Services Agent to welcome Owners and guests, assist with villa check-ins, and coordinate experiences that create memorable vacations. This role involves answering questions, resolving issues with other departments, and ensuring guests understand amenities and local activities.

The position requires strong communication and a guest-focused mindset, with opportunities for growth.

Qualifications

• Customer service experience preferred.
• Ability to listen and respond to guest questions.
• Strong communication and teamwork are essential.

Responsibilities

• Check guests into villas and review amenities, hours, and local activities.
• Respond to guest questions and coordinate with other departments to resolve issues.
• Explain room features and access, such as keys, ice, and vending areas.
• Follow up to ensure guest requests are met to satisfaction.
• Answer phone calls and route to appropriate departments.
• Assist with bellman and runner duties as needed.
• Uphold guest experience and company standards.

Skills

Guest service

Communication

Team player

Job description

Hourly Rate: $34.18

Hourly Wage: $34.18

Job Duration: Employment will end on or prior to 2/28/2027

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where Great Benefits Lead To a Life Fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks

• Celebratory Luncheons
• Complimentary work shoes
• Free bus pass
• On-site free parking
• 40% discount to onsite food outlets
• Company branded attire for outdoor associates
• Community service opportunities
• Sustainability awards - LEED certified & Audubon Green Lodging

As a Guest Services Agent, a typical day will include: (Overnight)

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience And Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent At HVC

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.