Front Desk Agent

Aqua-Aston Hospitality, LLC; Kaanapali (HI); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Free parking

Breakroom amenities

Theme park tickets discount

Local restaurant discounts

Job summary

Aqua Aston Hospitality in Hawaii is seeking a friendly Guest Services Agent to welcome Owners and guests, explain villa features, and assist with local activities.

You will coordinate with other departments to resolve requests, provide exceptional service, and contribute to a positive, guest-focused experience in a dynamic resort environment.

Qualifications

• Strong guest service orientation.
• Clear communication with guests and team members.
• Ability to handle guest inquiries and resolve issues promptly.

Responsibilities

• Check guests into villas and review amenities, services, hours of operation, and local activities.
• Actively listen and respond to guests' questions, concerns, and requests; coordinate with other departments to resolve issues.
• Explain room features and follow up to ensure requests are met and guests are satisfied.

Skills

Customer service

Communication

Hospitality focus

Job description

Hourly Rate: $30.60 Hourly Wage: $30.60 Are you looking for a place where meaningful moments are made together? At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.

As a Guest Services Agent at AAH, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves. Where great benefits lead to a life fulfilled.

Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities

• Benefit Eligibility will vary by position
• Site Specific Perks
• Free on-site employee parking
• Complimentary breakroom amenities, coffee & tea
• Discounts to onsite food outlets
• Company branded attire for outdoor associates
• Monthly & quarterly team celebrations and awards
• Discounted theme park tickets
• Local restaurant discounts
• Community service opportunities

As a Guest Services Agent, a typical day will include: Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues. Identifies and explains room features to guests (e.g., use of room key, ice, and vending areas, etc.) Follow up with Owner/guests to ensure their requests or problems have been met to their satisfaction.Answers telephone calls and routes calls to the proper department as applicable.May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

Welcome and greet guests and anticipate and address their needs. Interact with colleagues and guests professionally and promptly. Contribute to team goals. Always follow company policies and safety procedures.

To Become a Guest Services Agent at AAH

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

#imvwro Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality & exceptional longevity & of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you. 20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members