Front Desk Agent

Remington Hospitality; Greenbelt (MD); On-site; USD 30,000 - 42,000; Full time

Job summary

Remington Hospitality is seeking a front desk associate to greet guests, check them in and out promptly, and assist with pre-registration and blocking of reservations. You will post charges accurately and handle payments, ensuring correct change and daily cash reconciliation.

Ideal candidates will know hotel rates and discounts, manage reservations including same-day arrivals, and follow cancellation and relocation procedures as needed.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Post all charges promptly, accurately and efficiently.
• Manage cash handling including cash, checks and credit card payments and give correct change.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts and how to apply them.
• Handle same-day reservations and follow cancellation and relocation procedures.

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.