Front Desk Agent

Remington Hospitality; San Diego (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Remington Hospitality in San Diego is seeking a Front Desk Associate to greet guests, check them in and out promptly, and assist with pre-registration and blocking reservations when needed.

You will post charges, operate the Front Office system, and handle cash and payments while reviewing reservations for special requests. Follow cancellation and relocation procedures to ensure a seamless guest experience.

Qualifications

• Experience at a hotel front desk or guest services role.
• Knowledge of reservations and rate handling processes.
• Ability to take same-day reservations and follow cancellation procedures.

Responsibilities

• Greet and communicate cordially with guests; check them in and out promptly.
• Post charges accurately for hotel charges and payments.
• Maintain working knowledge of Front Office operations and daily transactions.
• Handle cash, checks, and credit card information and make change correctly.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and how to apply them.
• Take reservations quickly and adhere to cancellation/relocation procedures.

Skills

Guest service

Cash handling

Reservations management

Front desk software

Communication skills

Registration procedures

Rate management

Cancellation procedures

Tools

Front desk software

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.