Front Desk Agent-FT

Remington Hospitality; El Paso (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

Remington Hospitality seeks a friendly hotel front desk associate to greet guests, check them in and out, and assist with pre-registration and blocking of reservations. You will handle daily transactions, rate inquiries, and relate cancellation or relocation procedures while maintaining accurate billing and guest satisfaction throughout the stay.

The role requires quick reservation processing, familiarity with front office systems, and professional cash handling to ensure smooth service at all

Qualifications

• Experience in hotel front desk preferred.
• Knowledge of reservations and cancellation procedures.
• Ability to handle cash and credit card transactions.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions.
• Review any reservations with special requests and work to block rooms accordingly.
• Know and follow cancellation procedures and relocation procedures when necessary.

Skills

Guest check-in

Cash handling

Reservations

Hotel operations

Customer service

Billing & payments

Education

High school diploma

Tools

Opera PMS

POS systems

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.