Front Desk Agent

Spire Hospitality; Covington (KY); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel management company seeks a Front Desk Associate in Covington, KY. The role focuses on providing exceptional guest service, ensuring smooth check-in/out processes, and creating memorable experiences. Ideal candidates will have front desk experience and strong customer service skills, contributing to a welcoming environment.

Benefits

Medical, dental, vision benefits

401K matching

Paid time off

Hotel discounts

Wellness programs

Qualifications

• One year of Front Desk experience in hotels preferred.
• One year of experience in customer service or a guest-facing role required.
• Full understanding of computer operations.

Responsibilities

• Deliver unparalleled service, courtesy, and care to guests.
• Streamline the check-in and check-out process for guests.
• Resolve guest concerns with attentive service recovery.

Skills

Customer Service

Multitasking

Communication

Education

High school diploma or its equivalent

Tools

MS Suite-Outlook

MS Word

MS Excel

Job description

Only steps from the banks of the Ohio River, our hotel is within walking distance of popular attractions, including Cincinnati’s vibrant entertainment and dining venue, The Banks, as well as Great American Ballpark, home of the Cincinnati Reds and Paycor Stadium, home of the Cincinnati Bengals. The Northern Kentucky Convention Center is just a skybridge walk away.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions :

• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check-in and check-out process for guests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Physical Demands :

• Ability to lift, carry, push or pull 10 lbs
• Primarily standing for majority of shift

Qualifications : Education :

• High school diploma or its equivalent

Experience :

• One year of Front Desk experience in hotels preferred
• One year of experience working in customers service or a guest-facing role required
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Previous experience with hotel PMS systems a plus.

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans