Extended Stay America Dayton - North - Front Desk Agent

Aimbridge Hospitality; Dayton (OH); On-site; USD 28,000 - 35,000; Full time

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent for their Extended Stay America Dayton - North location. This role is vital for ensuring an excellent guest experience through effective communication, multitasking, and problem-solving skills. Full-time employees enjoy a comprehensive benefits package.

Benefits

Daily Pay options

Medical, Dental, and Vision insurance

Disability and Life Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• Hotel or customer service experience preferred.

Responsibilities

• Provide outstanding support to guests.
• Effectively communicate with guests and team members.
• Resolve guest concerns efficiently.

Skills

Customer Service

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma

Tools

Hotel management software

Microsoft Office

Job description

Extended Stay America Dayton - North - Front Desk Agent

Join our team as a Front Desk Agent at Aimbridge Hospitality.

About the Role

The Front Desk Agent is essential to our guest experience, responsible for delivering excellent customer service and ensuring smooth front desk operations. This role involves managing guest interactions, reservations, check-ins, and check-outs, and maintaining a welcoming environment.

Key Responsibilities

• Customer Service: Provide outstanding support to guests with a friendly demeanor.
• Communication: Effectively communicate with guests and team members, addressing inquiries and issues promptly.
• Problem-Solving: Resolve guest concerns efficiently by evaluating options quickly.
• Multitasking: Handle multiple tasks such as reservations and guest check-ins/outs simultaneously.
• Financial Skills: Understand and work with basic financial information.

Qualifications

• High school diploma or equivalent; hotel or customer service experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Benefits

Full-time employees are eligible for a benefits package including:

• Daily Pay options
• Medical, Dental, and Vision insurance
• Disability and Life Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan