Staybridge Suites Memphis Poplar East - Front Desk Agent

Aimbridge Hospitality; Memphis (TN); On-site; USD 28,000 - 35,000; Full time

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent for Staybridge Suites Memphis Poplar East. This entry-level role focuses on delivering exceptional customer service, managing guest interactions, and ensuring smooth front desk operations. Join a team dedicated to enhancing guest experiences in a welcoming environment.

Benefits

Daily Pay options

Medical, Dental, and Vision Insurance

Disability Income (Short and Long Term)

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• Hotel or related experience preferred.

Responsibilities

• Provide outstanding service with a friendly demeanor.
• Convey information effectively and address inquiries.
• Quickly evaluate and resolve guest concerns.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Staybridge Suites Memphis Poplar East - Front Desk Agent

Join us to apply for the Staybridge Suites Memphis Poplar East - Front Desk Agent role at Aimbridge Hospitality.

About the Role

The Front Desk Agent is the key to our guest experience, providing excellent customer service and communication to ensure a seamless and welcoming stay. This role involves managing guest interactions and maintaining smooth front desk operations.

Key Responsibilities

• Customer Service Excellence: Provide outstanding service with a friendly, warm demeanor, enhancing guest satisfaction.
• Communication: Convey information effectively and address guest inquiries promptly, utilizing strong verbal and written skills.
• Problem-Solving: Quickly evaluate and resolve guest concerns with appropriate solutions.
• Multitasking: Handle reservations, check-ins, and check-outs efficiently.
• Financial Skills: Understand and work with financial information, performing basic arithmetic as needed.

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

Full-time employees are eligible for a competitive benefits package after an initial waiting period, including:

• Daily Pay options
• Medical, Dental, and Vision Insurance
• Disability Income (Short and Long Term)
• Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

About Our Property

Located in East Memphis near major corporate offices and attractions like Graceland and Beale Street, our hotel offers apartment-style suites, complimentary breakfast, evening socials, a 24-hour pantry, fitness center, and seasonal outdoor pool for a comfortable stay.

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Management and Manufacturing
• Industry: Hospitality