Extended Stay America Fort Worth - Fossil Creek - Front Desk Agent

Aimbridge Hospitality; Fort Worth (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent for their Fort Worth location. This entry-level, full-time position focuses on delivering exceptional customer service and ensuring smooth front desk operations. Candidates should possess a high school diploma and be familiar with hotel management software. Competitive benefits are offered, including medical coverage and a 401(k) plan.

Benefits

Daily Pay option

Medical, Dental, and Vision Coverage

Disability Insurance

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide outstanding service to guests, maintaining a friendly demeanor.
• Handle reservations, check-ins, and check-outs efficiently.
• Evaluate and resolve guest concerns quickly and accurately.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Extended Stay America Fort Worth - Fossil Creek - Front Desk Agent

Join to apply for the Extended Stay America Fort Worth - Fossil Creek - Front Desk Agent role at Aimbridge Hospitality

About the Role

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role manages guest interactions and ensures the front desk operates smoothly.

Key Skills and Responsibilities

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor. Proven ability to enhance guest satisfaction.
• Communication: Effectively convey information, address guest inquiries promptly, and maintain strong verbal and written communication skills.
• Problem-Solving: Evaluate and resolve guest concerns quickly and accurately.
• Multitasking: Handle reservations, check-ins, and check-outs efficiently.
• Financial Skills: Understand and work with financial information, performing basic arithmetic as needed.

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

Eligible full-time employees after an initial waiting period can access a competitive benefits package, including:

• Daily Pay option
• Medical, Dental, and Vision Coverage
• Disability Insurance
• Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Additional Information

Position is entry level, full-time, within the hospitality industry, focusing on management and customer service.