Front Desk Agent

LOTTE HOTEL SEATTLE; Seattle (WA); On-site; USD 30,000 - 45,000; Full time

Job summary

LOTTE HOTEL SEATTLE is seeking a passionate Front Desk Agent to join their team in Seattle. This entry-level position involves handling check-in and check-out processes, assisting with room assignments, and providing an exceptional guest experience. Ideal candidates will possess strong communication skills and a friendly demeanor, with a commitment to teamwork and flexibility in scheduling.

Benefits

Competitive wages

Medical, Dental, and Vision plans available from Day 1

Retirement Savings Plan (401k) with company matching

Two weeks of vacation

Nine paid holidays

Three personal days annually

Public Transportation Discount (ORCA)

Recognition programs and learning opportunities for top performers

Qualifications

• Experience in guest services preferred.
• Knowledge of a second language is preferred.
• Flexible schedule including weekends and holidays.

Responsibilities

• Handle all registration desk responsibilities including check-in and check-out.
• Assist with room sales and assignments.
• Deliver an elevated guest experience.

Skills

Communication

Organization

Multitasking

Attention to Detail

Teamwork

Flexibility

Education

High School Diploma or equivalent

Bachelor’s degree in a related field

Tools

Opera

Job description

Join to apply for the Front Desk Agent role at LOTTE HOTEL SEATTLE

We are seeking passionate and talented hospitality professionals to join our journey in Seattle. Share a great story that pursues love, freedom, and life, aiming to move the hearts of our guests. We value professionals who seek an inspiring, challenging environment where they can be proud of their workplace.

Purpose of Position

Reporting to the Assistant Front Office Manager, the Front Desk Agent handles all registration desk responsibilities, including check-in and check-out. The role involves assisting with room sales and assignments, and delivering an elevated guest experience.

Ideal Candidates Will Have

• High School Diploma or equivalent; Bachelor’s degree or higher in a related field preferred.
• Experience in guest services preferred.
• Previous experience with Opera is preferred.
• Knowledge of a second language is preferred.
• Excellent communication and organizational skills.
• A gracious, friendly, and fun demeanor.
• Ability to multitask in a fast-paced environment with high attention to detail.
• Ability to work independently and promote teamwork.
• Results-oriented, flexible, and able to work under pressure.
• Strong written and verbal communication skills.
• Flexible schedule including weekends, holidays, AM, PM, overnight, and overtime as needed.

Benefits at Lotte

• Competitive wages
• Medical, Dental, and Vision plans available from Day 1
• Retirement Savings Plan (401k) with company matching
• Two weeks of vacation
• Nine paid holidays
• Three personal days annually
• Public Transportation Discount (ORCA)
• Recognition programs and learning opportunities for top performers

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Management and Hospitality
• Industry: Hospitality