Extended Stay America Dayton - South - Front Desk Agent

Aimbridge Hospitality; Dayton (OH); On-site; USD 28,000 - 35,000; Full time

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent for their Extended Stay America Dayton - South location. This role is crucial for ensuring a seamless guest experience through excellent customer service and communication. Responsibilities include managing guest interactions, resolving issues, and maintaining front desk operations. Full-time employees enjoy a competitive benefits package including medical, dental, and vision insurance, as well as paid time off and retirement plans.

Benefits

Daily Pay options

Medical, Dental, and Vision insurance

Disability Income (Short and Long Term)

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• Hotel or related experience preferred.
• Entry-level position.

Responsibilities

• Provide outstanding service with a friendly demeanor.
• Convey information effectively and resolve guest issues.
• Handle reservations, check-ins, and check-outs efficiently.

Skills

Customer Service

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Extended Stay America Dayton - South - Front Desk Agent

Join to apply for the Extended Stay America Dayton - South - Front Desk Agent role at Aimbridge Hospitality.

About the Role

The Front Desk Agent is the key to our guest experience, responsible for delivering excellent customer service and communication to ensure a seamless and inviting stay for our guests. This role involves managing guest interactions and maintaining efficient front desk operations.

Key Responsibilities

• Customer Service: Provide outstanding service with a friendly and warm demeanor, enhancing guest satisfaction.
• Communication: Convey information effectively, address inquiries and resolve issues promptly with strong verbal and written skills.
• Problem-Solving: Assess situations quickly to resolve guest concerns.
• Multitasking: Handle reservations, check-ins, and check-outs efficiently.
• Financial Skills: Understand and work with financial information, performing basic arithmetic as needed.

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

Full-time employees are eligible for a competitive benefits package after an initial period, including:

• Daily Pay options
• Medical, Dental, and Vision insurance
• Disability Income (Short and Long Term)
• Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Additional Information

Employment Type: Full-time

Seniority Level: Entry level

Industry: Hospitality