Front Desk Agent

HEI Hotels & Resorts; New Orleans (LA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel in New Orleans is seeking a Guest Services Associate to assist with guest arrivals and departures. The role involves greeting guests, managing registrations, and ensuring guest satisfaction. Ideal candidates will have strong communication skills, a high school diploma, and preferably some hotel experience.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) plan with matching

Paid time off

Pet insurance

Life insurance

Disability plans

Hotel discounts

Qualifications

• High School Diploma or equivalent required; college degree preferred.
• Hotel experience is a plus.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist guests with arrival and departure from the hotel.
• Complete registration and assign rooms based on guest needs.
• Answer phones promptly and handle mail and packages.

Skills

Communication

Interpersonal skills

Mathematical skills

Patience

Education

High School Diploma or equivalent

College degree preferred

Job description

life insurance, vision insurance, 401(k)

United States, Louisiana, New Orleans

About Us

Where Canal Street meets Bourbon Street, the Astor Crowne Plaza New Orleans provides luxury accommodations amid the beating heart of the legendary French Quarter. Discover a rich diversity of elegant comforts and conveniences, including free Wi-Fi, flat screen HD TVs, a sparkling outdoor seasonal swimming pool, an acclaimed on-site restaurant and a state-of-the-art fitness facility. Just outside, you'll enjoy a whirlwind of festivals, theater, music, cultural exhibits, and culinary delights. At the Astor Crowne Plaza, associates are family, not just employees. We offer complimentary uniforms, meals, and 24/7 discounted downtown parking. Apply now to learn more about you!

We value diversity and inclusion. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to still apply. You may be the perfect fit for this or other roles within our organization! We particularly value U.S. military experience and invite all qualified military candidates to apply.

Overview

Assist guests with arrival and departure from the hotel, providing positive guest experiences. OPERA experience is a plus. Essential duties include:

• Greeting guests warmly and providing accurate information about hotel services and local attractions.
• Completing registration, inputting and retrieving information from the computer system, and assigning rooms based on guest needs.
• Verifying and imprinting credit cards, handling payments, and posting charges using the computer system.
• Answering phones promptly, taking messages, and handling mail and packages.
• Closing guest accounts at checkout, ensuring guest satisfaction, and resolving any issues or complaints.
• Remaining calm during emergencies and heavy hotel activity, using judgment and discretion.
• Adhering to attendance policies and performing other duties as assigned.

Qualifications and Skills

• High School Diploma or equivalent required; college degree preferred.
• Hotel experience is a plus.
• Proficiency with calculator and basic mathematical skills.
• Excellent communication and interpersonal skills, with patience and tact.
• Ability to stand and move throughout the front office area.
• Ability to use a moderately complex computer system accurately.
• Ability to observe and respond to emergency situations.
• Effective verbal and written communication skills, adaptable to different audiences.

Compensation

Salary: $16.50 per hour. This position is not tip-eligible or bonus-eligible.

Benefits

We offer comprehensive benefits including medical, dental, vision insurance, paid time off, pet insurance, life insurance, disability plans, a 401(k) plan with matching, and hotel discounts. Specific benefits vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.