Front Desk Agent

Chartwell Hospitality; Cool Springs (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic hospitality team as a Front Desk Agent, where your friendly demeanor and exceptional service skills will create memorable experiences for our guests. This role is pivotal in shaping the first impression and ensuring each guest feels welcomed and valued. You will engage with visitors in person and over the phone, addressing their needs with warmth and professionalism. If you thrive in a fast-paced environment and enjoy problem-solving, this is the perfect opportunity for you to grow in the hospitality industry while enjoying various benefits and opportunities for professional development.

Benefits

Medical

Dental

Vision

Life Insurance

401-K

Travel Discounts

Professional Growth Opportunities

Qualifications

• Excellent English communication skills are essential for this role.
• Ability to use a computer for check-ins and transactions.

Responsibilities

• Provide exceptional service as the first point of contact for guests.
• Handle check-ins, check-outs, and transactions with accuracy.

Skills

English communication skills

Problem-solving

Customer service

Tools

Computer software

Job description

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will:

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone every day.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Fundamentals: To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds.

Benefits

• Medical
• Dental
• Vision
• Life
• Long/Short Term
• 401-K
• Supplemental Insurance
• Professional Growth and Development Opportunities
• Compensation: Based on Experience
• Travel Discounts