Hyatt Place Sacramento Rancho Cordova - Front Desk Agent

Aimbridge Hospitality; Rancho Cordova (CA); On-site; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent at Hyatt Place Sacramento Rancho Cordova. This role focuses on delivering exceptional customer service and managing front desk operations to ensure a seamless guest experience. Ideal candidates will have strong communication skills, multitasking abilities, and a background in hospitality. Enjoy competitive benefits including medical coverage, paid time off, and a 401k retirement plan.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• Experience in a hotel or related field preferred.

Responsibilities

• Manage guest interactions and maintain front desk operations.
• Handle reservations, check-ins, and check-outs efficiently.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Hyatt Place Sacramento Rancho Cordova - Front Desk Agent Address 10744 Gold Center Drive, Rancho Cordova, CA, 95670 Compensation $16.50/hour

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
the Hyatt Place Sacramento/Rancho Cordova hotel. Our hotel near Sacramento is convenient to many great Rancho Cordova/Sacramento area attractions including Sacramento State Aquatic Center, Mather Sports Complex, and Cal Expo. Guests can relax in our large rooms featuring the modern amenities they expect for a comfortable hotel stay near Sacramento including free Wi-Fi, shuttle, outdoor pool, fitness center, and on-site dining.

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