Front Desk Agent

The Fort Sutter Hotel Sacramento, Tapestry Collection by Hilton; Sacramento (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to enhance guest experiences through exceptional customer service. This role involves multitasking at the front desk, managing reservations, and addressing guest inquiries with professionalism. Ideal candidates will possess strong communication and problem-solving skills, ensuring each guest feels valued and attended to. Join a team that prioritizes employee well-being with comprehensive benefits, including medical, dental, and vision insurance, as well as a 401(k) retirement plan. If you're passionate about hospitality and eager to make a difference, this opportunity awaits you.

Benefits

Daily Pay

Medical Insurance

Dental Insurance

Vision Insurance

Disability Income

Life Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide outstanding service, maintain friendliness, and enhance guest satisfaction.
• Resolve guest concerns efficiently by evaluating options quickly.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High School Diploma

Hotel Management Experience

Tools

Hotel Management Software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the key to our guest experience, responsible for delivering excellent customer service and ensuring smooth front desk operations.

Key Skills and Responsibilities

1. Customer Service Excellence: Provide outstanding service, maintain friendliness, and enhance guest satisfaction.
2. Communication: Convey information effectively and address guest inquiries promptly.
3. Problem-Solving: Resolve guest concerns efficiently by evaluating options quickly.
4. Multitasking: Handle reservations, check-ins, and check-outs simultaneously.
5. Financial Skills: Understand and work with financial information, perform basic calculations.

Education & Experience

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Benefits

Eligible full-time employees after an initial waiting period can access benefits including:

• Daily Pay (ask your recruiter for details)
• Medical, Dental, and Vision Insurance
• Disability Income (Short and Long Term)
• Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan