Front Desk Agent

Arbor Lodging; Roseville (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading hotel investment and management company seeks a Front Desk Agent to provide excellent guest service. Responsibilities include greeting guests, managing reservations, and ensuring guest satisfaction. Ideal candidates are friendly, organized, and team-oriented.

Benefits

Annual review with increase potential

401k program with company match

Additional benefits may be available

Qualifications

• Hotel Front Desk experience preferred.
• Ability to stand for 8 hours at a time.
• Ability to lift 20 lbs. on occasion.

Responsibilities

• Greet and register guests in a friendly manner.
• Assist in taking reservations and room blocking.
• Handle and resolve guest issues.

Skills

Communication

Organizational Skills

Team-oriented

Outgoing and Friendly Demeanor

Education

High School Diploma or equivalent

Tools

Hotel Reservations Software

Microsoft Windows

Job description

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary :

The Front Desk Agent is the first person who greets guests when they walk into the hotel. They are responsible for distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints.

Duties & Responsibilities :

• Greet and register guests in a friendly manner
• Assist in taking reservations, pre-registrations, and room blocking
• Assist large groups upon arrival
• Assist guests in finding dining, shopping, and other "hidden gems" nearby
• Be the first to handle and resolve guest issues
• Process payments according to procedure
• Upsell additional facilities and services
• Performs all check-out tasks
• Ensure all cash, checks, and credit card balances at the end of each shift
• Answer questions and cater to any guests needs
• Communicate internally with other departments when necessary to resolve a guest concern or request
• Additional tasks may be assigned at any given time

Requirements

Qualifications :

• High school Diploma or equivalent
• Hotel Front Desk experience preferred
• Experience with hotel reservations software
• Experience with Microsoft Windows
• Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
• Excellent communication and organizational skills
• Team-oriented
• Ability to stand for 8 hours at a time
• Ability to lift 20 lbs. on occasion

Benefits :

• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

Arbor's Guiding Principles :

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties :

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.