Front Desk Agent

Hyatt Hotels Corporation; Truckee (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading hospitality company as a Guest Services Agent where you will create memorable experiences for guests. You will check in guests, address their needs, and contribute to a supportive team environment. Enjoy competitive pay and various benefits while working in a beautiful location.

Benefits

Competitive Pay

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Support

Growth and Development Opportunities

Free Parking

Department Celebrations

Monthly Recognition Programs

Discounts on Local Food

Seasonal Retention Bonus

Qualifications

• Available to work various shifts, holidays, and weekends.
• Ability to lift/carry/push/pull items weighing up to 25lbs.

Responsibilities

• Checks Owners/guests into their villas and reviews property amenities.
• Actively listens and responds to guests' questions and concerns.
• Follows up with guests to ensure satisfaction.

Skills

Customer Service

Active Listening

Teamwork

Job description

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

Competitive Pay

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Support

Growth and Development Opportunities

*Benefit Eligibility will vary by position

Site Specific Perks

Free Parking

Department celebrations

Monthly associate recognition and reward programs

Discounts on local food, fitness, recreation

Seasonal Retention Bonus

As a Guest Services Agent, a typical day will include:

Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

Answers telephone calls and routes calls to the proper department as applicable.

May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

Welcome and greet guests and anticipate and address their needs.

Interact with colleagues and guests professionally and promptly.

Contribute to team goals.

Always follow company policies and safety procedures.

To Become a Guest Services Agent at HVC:

Available to work various shifts, holidays, and both weekend days.

Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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