Front Desk Agent, 18.50/hr.

Highgate; Roseville (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to deliver exceptional service to guests. This role involves managing check-ins and checkouts, addressing guest inquiries, and ensuring a smooth and welcoming experience. Ideal candidates will possess strong communication skills and a friendly demeanor, with a focus on customer satisfaction. Join a team that values professionalism and initiative, and be part of a company that leads in hospitality management. This is an exciting opportunity to grow in a dynamic environment and make a positive impact on guest experiences.

Qualifications

• Experience in hospitality preferred.
• Maintain a friendly demeanor at all times.

Responsibilities

• Provide courteous service to guests during check-in and checkout.
• Answer guest inquiries regarding restaurants and entertainment.
• Promote and market guest programs and promotions.

Skills

Customer Service

Communication Skills

Multitasking

Computer Skills

Education

High School Diploma

College Coursework in Related Field

Tools

Front Desk Computer Systems

Job description

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Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an asset value exceeding $20B and generates over $5B in revenue. The company provides guidance through all stages of the hospitality property cycle, from planning and development to recapitalization or disposition. Highgate develops bespoke hotel brands and uses industry-leading revenue management tools to optimize performance and asset value. The executive team comprises experienced hotel management leaders, making Highgate a trusted partner for top ownership groups and major hotel brands. The company has offices in London, New York, Dallas, and Seattle.

Compensation Type: Hourly

Location: Fairfield Roseville, 1910 Taylor Road, Roseville, CA 95661

Overview

The Front Office Agent provides attentive, courteous, and efficient service to guests during check-in, their stay, and checkout, while maximizing room revenue and occupancy.

Responsibilities

1. Answer guest inquiries regarding restaurants, transportation, entertainment, etc.
2. Follow all cash handling and credit policies.
3. Be aware of all rates, packages, and promotions listed in the Red Book.
4. Familiarize with all in-house groups.
5. Monitor closed out and restricted dates.
6. Gather necessary information for room reservations and follow rate-quoting procedures.
7. Understand hospitality terminology.
8. Know emergency procedures and assist as needed.
9. Handle check-ins and checkouts courteously and efficiently.
10. Use proper radio etiquette when communicating with staff.
11. Operate all relevant front desk computer systems.
12. Complete shift checklist tasks promptly.
13. Perform bucket checks, room rate verifications, and housekeeping reports.
14. Balance and prepare shift paperwork according to hotel standards.
15. Promote and market guest programs and promotions.
16. Maintain a clean work area.
17. Assist guests with safe deposit boxes.

Qualifications

1. College coursework in related field is helpful.
2. Experience in hospitality preferred.
3. High School diploma or equivalent required.
4. Computer skills required.
5. Customer service experience preferred.
6. Maintain a friendly demeanor at all times.
7. Effective verbal and written communication skills.
8. Ability to multitask and prioritize tasks.
9. Attend to all guests and staff courteously and attentively.
10. Maintain regular attendance per hotel standards.
11. Present a professional appearance and grooming.
12. Follow hotel standards and regulations for safety and efficiency.
13. Identify and resolve problems proactively.
14. Handle complex information and data effectively.
15. Cross-train in other hotel areas.
16. Maintain confidentiality of information.
17. Show initiative and anticipate needs.
18. Perform additional duties as assigned by management.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality