Front Desk Agent

General Hotels Corporation; Watson (IN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Telemedicine

Supplemental life insurance

401(k) with company match

Earned wage access

Employee assistance program

Benefit Hub perks

Generous time off

Job summary

General Hotels Corporation is seeking a Front Desk Agent for Hilton Garden Inn Jeffersonville. The role involves welcoming guests, checking in/out, answering calls, and assisting guests to ensure a comfortable stay. Hours are 7pm-3am, including weekends.

You will handle guest inquiries and maintain records with accuracy. Ideal candidates communicate well, multitask, and stay organized under pressure. Familiarity with front desk software and basic math is preferred.

Qualifications

• Clear verbal and written communication.
• Ability to multitask and prioritize.
• High attention to accuracy in guest records.
• Capable of working under pressure during busy periods.
• Experience with hotel front desk software and equipment.
• Basic math for transactions.
• Willingness to work weekends/holidays.

Responsibilities

• Greet guests on arrival and assist with check-in/out.
• Answer phone calls and respond to emails.
• Address guest questions and concerns promptly.
• Maintain accurate guest records and room assignments.
• Process cash and credit card transactions.
• Provide information about hotel amenities and local attractions.
• Keep the front desk area clean and organized.

Skills

Communication skills

Multitasking

Attention to detail

Working under pressure

Front desk software

Basic math

Flexible shifts

Job description

Position:Front Desk Agent

Location: Hilton Garden Inn Jeffersonville

4900 Water Tower Rd

Job Id:12972

# of Openings:1

Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're looking for! General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team!The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable. Hours of work are 7pm-3am to include weekends.

The Front Desk Agent is responsible for a variety of tasks, including:

• Greeting guests as they arrive at the hotel
• Checking guests in and out of the hotel
• Answering phone calls and responding to emails
• Assisting guests with any questions or concerns they may have
• Maintaining accurate records of guest information and room assignments
• Handling cash and credit card transactions
• Providing information about hotel amenities and local attractions
• Ensuring that the front desk area is clean and organized

The ideal candidate for this position will possess the following skills:

• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy
• Ability to work well under pressure
• Proficiency in using hotel front desk software and equipment
• Basic math skills
• Flexibility to work different shifts, including weekends and holidays

Benefits include:

• Medical, Dental, and Vision Insurance Options
• Company Paid Life Insurance
• Company Paid Telemedicine
• Supplemental Life Insurance
• 401(k) with company match
• Earned Wage Access (“on-demand pay”)
• Company Paid Employee Assistance Program
• Perks through Benefit Hub
• Generous Time Off Package

General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.

General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.