Front Desk Agent

CHAGRIN VALLEY RACQUET CLUB; Chagrin Falls (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Club Membership

Employee discounts

Flexible schedule

Free uniforms

Training & development

Growth opportunities

Cross-department collaboration

Competitive compensation

Job summary

CHAGRIN VALLEY RACQUET CLUB is seeking a positive Front Desk Agent to deliver exceptional service to our members. You will greet guests, assist with check-ins, and direct them to amenities while coordinating with housekeeping, fitness, and aquatic staff.

Strong communication and a friendly demeanor are essential to create a welcoming club experience. Weekend availability is required, and a background in hospitality or restaurant settings is a plus.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English.
• Able to resolve issues with a customer-focused orientation.
• Reliable transportation.
• Weekend availability required.

Responsibilities

• Monitor and relay daily activities.
• Take reservations and answer questions via phone and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of the club.
• Ensure hospitality standards are being met for each interaction.

Skills

Customer service

English proficiency

Communication

Hospitality knowledge

Problem solving

Reliability

Weekend availability

Transportation

Job description

Benefits:

• Club Membership
• Employee discounts
• Flexible schedule
• Free uniforms
• Training & development
• Benefits/Perks
• Set Scheduling with opportunity for growth
• Cross-over with other departments
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our Club Members. The Front Desk Agent will greet and assist guests with check-in processes, help direct guests to various amenities throughout the club, answer all incoming call, and forward messages/ issues to appropriate departments. Responsibilities also include maintaining communication with housekeeping/ fitness/ and aquatic staff, answering guest inquiries, and providing all members with hospitality. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. A background in restaurant industry is a plus; server/ host.

Responsibilities

• Monitor and relay daily activities
• Take reservations and answer questions via phone and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of the club
• Ensure hospitality standards are being met for each interaction

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English
• Able to resolve issues with a customer-focused orientation
• Reliable transportation
• Weekend availability required