Front Desk Agent

Hyatt Vacation Club at The Lodges at Timber Ridge; Branson (MO); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Supp

Growth and Development Opportunities

Complimentary work shoes

Company branded shirts, coats, hats &

Sunscreen for outdoor associates

Monthly cell phone discounts

Fitness center discounts

Meal subscription plan discounts

Job summary

Marriott Vacations Worldwide in Branson, Missouri, is seeking a Guest Services Agent to welcome Owners and guests, review amenities, assist with inquiries, and coordinate with departments to resolve issues.

The role requires attentiveness, communication, and the ability to work various shifts, including weekends. Compensation starts with an hourly rate and includes a full benefits package and growth opportunities for outdoor associates.

Responsibilities

• Checks Owners/guests into their villas and reviews amenities, services, hours of operation, and local areas of interest.
• Actively listens and responds to guests' questions and requests, coordinating with other departments to resolve issues.
• Explains room features to guests (key usage, ice/vending areas) and follows up to ensure requests are met.
• Answers telephone calls and routes to proper department as applicable.
• May assist with bellman and runner duties depending on location.

Job description

Hourly Rate: $16.75

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks

• Complimentary work shoes
• Company branded shirts, coats, hats and sunscreen for outdoor associates
• Monthly cell phone discounts
• Fitness center discounts
• Meal subscription plan discounts

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Source: Hospitality Online