Housekeeping Supervisor

Boyne Mountain Resort; Boyne Falls (MI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Ski passes

Golf passes

Waterpark passes

Discounts for food, beverages, retail,

Job summary

Boyne Mountain Resort is seeking a Housekeeping Supervisor to lead and mentor the housekeeping team in delivering spotless guestrooms and public areas across the resort. You will coordinate daily tasks, ensure safety and standards, and respond to guest requests with professionalism.

Ideal candidates have housekeeping experience, strong communication skills, and the ability to supervise 30-50 team members, including scheduling, training, and discipline as needed.

Qualifications

• Previous housekeeping experience
• Excellent written and verbal communication skills
• Ability to lead a team effectively and supervise 30–50 staff

Responsibilities

• Inspect all resort areas for cleanliness and guest room standards
• Direct daily housekeeping tasks and supervise 30–50 team members
• Train, coach and discipline staff as needed
• Maintain safety and chemical handling procedures
• Respond to guest requests and special cleaning needs
• Prepare schedules and communicate changes to staff

Skills

Team leadership

Guest service

Attention to detail

Communication

Education

High school diploma or GED

Tools

Cleaning equipment

Chemical safety

Job description

Overview

As a Housekeeping Supervisor you will work along side all housekeeping team members to ensure clean, orderly and attractive conditions of the resort. Assist guest, housekeeping staff, and other departments, in all housekeeping related functions in an efficient, courteous, and professional manner that maintains high standards of service hospitality.

• As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as: ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more!

To learn more about Boyne Mountain Resort, employment perks, and employee testimonials, click here - Boyne Mountain Employment! \"Work Where You Love To Play!\" at Boyne Mountain Resort.

Responsibilities

• Inspecting and ensuring that all areas of resort are clean including guest rooms, meeting rooms, corridors, elevators, restrooms, stairwells and all other public spaces of property


• Following and instructing team members in basic cleaning duties required and proper use of equipment and chemic


• Becoming familiar with BOYNE’s accommodations, meeting facilities, common areas and furnishings


• Having daily assignments prepared for subordinates and meet with them to go over all duties of the day


• Handling the proper documentation for subordinates that do not follow rules and guidelines. See the lead supervisor or the executive housekeeper prior to the corrective action


• Maintaining continuous training, education and development for team members


• Completing all required check lists and turn into lead supervisor


• Handling all unusual requests and immediate guest concerns, and notify proper personnel if necessary


• Being knowledgeable about chemicals and equipment used


• Assisting room attendants when necessary


• Checking staffing schedule daily for changes and communicate to staff any changes that may affect them as schedule may change daily or weekly due to fluctuations in expected business flow


• Providing supervision and assistance for all team members in the housekeeping department


• Directly supervising 30-50 team members in the Housekeeping Department, supervisors will carry out supervisory responsibilities in accordance with the organization's policies and applicable laws


• Interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems

Qualifications

This position might be for you if:

• You have previous housekeeping experience


• You are at least 18 years old


• You are available to work evenings, weekends and holidays


• You achieved a high school diploma or general education degree (GED)


• You have exceptional attention to detail, excellent written and verbal communication skills, and are well organized


• You are able to lead a team effectively