Lift Operations Supervisor

Boyne Mountain Resort; Boyne Falls (MI); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Ski passes

Discounts for food and beverages

Retail discounts

Employee perks

Job summary

Boyne Mountain Resort is seeking a Lift Operations Supervisor to lead and support a dedicated mountain team from the first chair to the last rider, ensuring operations run smoothly and guest experiences meet the Boyne Mountain standard.

You will supervise lifts and scanning operations, monitor daily documentation, and respond quickly across the mountain during peak periods or emergencies, while mentoring staff and upholding safety and service excellence.

Qualifications

• High school diploma or equivalent; supervisory experience in hospitality, outdoor recreation, or related field.
• Ability to ski or ride at an intermediate level or higher.
• Friendly, personable and empathetic with a people-first approach.
• Strong written and verbal communication; basic computer skills including MS Office/Outlook.
• Detail-oriented, organized, and able to adapt to changing plans.
• Flexible schedule including nights and weekends.

Responsibilities

• Long-Term Thinking - assist with scheduling and daily administrative tasks to keep operations efficient and well-staffed.
• Excellence in Execution - inspect lifts and scanning operations; complete daily operational docs; uphold brand standards.
• Attitude is Everything - maintain composure and positive energy during winter operations.
• Develop Great People - provide timely guidance to lift operations team members for safety, guest service, and growth.
• Serve First - monitor and support daily lift operations across the mountain during high-volume or emergencies.

Skills

Supervisory experience

Guest service

Communication

Outdoor enthusiasm

Tools

Microsoft Office

Outlook

Job description

When thousands of skiers and riders load a chairlift at Boyne Mountain, they're counting on a team that's alert, prepared, and ready for anything. As a Lift Operations Supervisor, you're the person making sure the team hits that mark. From the first chair of the morning to the last rider off the hill, you're out there supporting your team, keeping operations running smoothly, and making sure every guest experience on the hill meets the Boyne Mountain standard. This is a role for someone who thrives in the outdoors, leads with genuine care for people, and understands that great guest experiences start with a great team. Everything we do at Boyne Mountain is guided by our core values: L.E.A.D.S.: Long-Term Thinking, Excellence in Execution, Attitude is Everything, Develop Great People, and Serve First. You'll bring those values to every lift tower, every team interaction, and every guest recovery moment. As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as: ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more! To learn more about Boyne Mountain Resort, employment perks, and employee testimonials, click here- Boyne Mountain Employment!

Responsibilities

• Long-Term Thinking - Assist with scheduling and daily administrative tasks with an eye toward keeping operations efficient, well-staffed, and prepared for whatever the mountain (or the weather) brings.
• Excellence in Execution - Perform regular inspections of lifts and scanning operations throughout the day, ensure all daily operational documentation is completed accurately, and hold the team to brand standards that meet or exceed guest expectations on every run.
• Attitude is Everything - Winter operations in Michigan demand composure, adaptability, and a genuine love for the outdoors. You approach every shift with steady, positive energy that keeps your team grounded and your guests confident.
• Develop Great People - Provide timely, thoughtful guidance to lift operations team members in support of safety, guest service, and professional growth. Your experience and presence on the hill make the whole team better.
• Serve First - Actively monitor and support daily lift operations, responding quickly to various locations across the mountain during high-volume periods or emergencies to ensure guests and team members are supported.
• Perform other duties as assigned by the Mountain Experience leadership team.

Qualifications

• You have a high school diploma and previous supervisory experience in hospitality, outdoor recreation, or a related field — experience in ski industry mountain operations is a strong plus.
• You can ski or ride at an intermediate level or higher.
• You're friendly, personable, and empathetic. You lead with people in mind, whether that's a team member who needs guidance or a guest who needs help.
• You have a solid knowledge of Boyne Mountain Resort and its offerings (preferred), and a genuine passion for winter sports and the outdoors.
• You have excellent written and verbal communication skills and basic computer proficiency, including Microsoft Office and Outlook.
• You're detail-oriented, organized, and able to quickly prioritize tasks and adapt when the plan changes.
• You're available to work a flexible schedule, including nights and weekends.