Front Desk Agent

Cherry Valley Hotel; Bennington (VT); On-site; USD 21,000 - 28,000; Full time

Job summary

Cherry Valley Hotel in Bennington, Vermont seeks a Front Desk Agent to welcome guests and coordinate check-in/check-out with a friendly, professional demeanor.

You will handle cash transactions, provide information, and assist guests with luggage and local directions while adhering to safety policies and hotel procedures.

Qualifications

• Good verbal and written English communication skills.
• Able to handle cash or credit transactions.
• Light physical work with occasional lifting and standing.

Responsibilities

• Greet guests warmly and manage check-in/check-out processes.
• Handle guest requests, directions and messages with courtesy.
• Process payments accurately and balance cash drawer.
• Maintain front desk area and assist with safety procedures.
• Collaborate with staff to ensure guest satisfaction.

Skills

Customer service

Cash handling

Front desk software

English communication

Tools

Front desk software

Job description

As a Front Desk Agent, you will be the first and last point of contact for guests, playing a pivotal role in shaping their experience. Whether you're welcoming an excited family embarking on their vacation, assisting a business traveler seeking a smooth check-in, or helping a guest in need of personal assistance, your warm and genuine hospitality will set the tone for their stary. This position gives you the opportunity to shine as it is a fast-paced and interactive role! As Front Desk Agent, you will:

• Make a First Impression – the person in this role must have a genuine passion to deliver a great hospitality experience – whether in person or by phone. You must want to wow the guest with your welcoming personality.
• Make a Lasting Impression – while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous and willing to listen!
• Enjoy Problem Solving – many guests need help with miscellaneous things – their luggage, directions, finding a good restaurant, lost luggage, a cold shower. Listen and help as best you can. You should never be too busy to help.
• Be Accountable – you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes.
• Be a Safety & Security Agent – follow your hotel’s established safety and security policies & procedures. Anticipate problems and call management as needed.

Job Requirements

This role requires good verbal and written English communication skills. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work – exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. Long hours, many of which may be spent standing, required.

Equal Opportunity Employer
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