Front Desk Agent

Marriott-International; Franklin (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance with AD/D

Voluntary Life

Supplemental Benefits

Short Term Disability

401-K with match

Professional Growth and DevelopmentOp

Travel Discounts

Job summary

Marriott International is seeking a Front Desk Agent to warmly greet guests, check them in and out, and ensure a smooth arrival experience. You will handle phone inquiries, assist guests, and address requests with courteous, prompt service.

The role requires excellent English communication, comfort with hotel software, and the ability to manage transactions accurately. A flexible schedule including weekends and holidays is essential.

Qualifications

• Excellent English communication skills, read/write/speak fluently.
• Comfortable using a computer to check guests in and out.
• Ability to handle cash and credit card transactions accurately and confidently.
• Flexible schedule; weekends and holidays availability.

Responsibilities

• Provide the critical first impression to guests and deliver exceptional service.
• Welcome and assist guests in person and over the phone every day.
• Resolve questions and issues with a friendly, proactive approach.

Skills

Customer service

Communication

Cash handling

Problem solving

Teamwork

Education

High School Diploma or equivalent

Tools

PMS software

Front desk software

Job description

Checking people in and out. It's a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest's request with prompt courtesy. As a Front Desk Agent, you'll have many opportunities to brighten someone's day.

As a Front Desk Agent, you will:

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone everyday.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds.

Must have a flexible schedule and be available to work weekends and holidays.

• Great Benefits
  • Medical
  • Dental
  • Vision
  • Life Insurance with AD/D
  • Voluntary Life
  • Supplemental Benefits
  • Short Term Disability
  • 401-K with match
  • Professional Growth and Development Opportunities
  • Travel Discounts

Source: Hospitality Online