Front Desk Agent

Holiday Inn Nashville Stadium; Nashville (TN); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Long/Short Term

401‑K

Supplemental Insurance

Professional Growth and Development Op

Travel Discounts

Job summary

Holiday Inn Nashville Stadium is seeking a friendly Front Desk Agent to provide the critical first impression and set the tone for a memorable guest experience. You will greet guests, check them in and out, and handle inquiries with warmth and professionalism.

This role requires excellent English communication, comfort with computers, and accurate processing of cash and card transactions. The position involves standing, walking, and occasional lifting up to 20 pounds.

Qualifications

• Excellent English communication skills and fluent reading/writing/speaking.
• Ability to use a computer, check guests in/out, and process cash/credit card transactions accurately.

Responsibilities

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone everyday.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately.

Job description

Checking people in and out. It's a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest's request with prompt courtesy. As a Front Desk Agent, you'll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will:

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone everyday.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds.

Benefits

• Medical
• Dental
• Vision
• Life
• Long/Short Term
• 401‑K
• Supplemental Insurance
• Professional Growth and Development Opportunities
• Compensation: Based on Experience
• Travel Discounts

Source: Hospitality Online