Front Desk Agent

Springhill Suites Franklin / Cool Springs; Franklin (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Long/Short Term

401-K

Supplemental Insurance

Professional Growth and DevelopmentOp­

Travel Discounts

Job summary

Springhill Suites Franklin / Cool Springs is seeking a Front Desk Agent to greet guests and set the tone for their stay. You will check guests in and out, handle inquiries, and assist with requests in person and over the phone.

The role emphasizes exceptional service, clear English communication, and proficient computer use, with the ability to manage cash and card transactions confidently. The position reflects a commitment to guest satisfaction and brand standards.

Qualifications

• Excellent English communication skills and ability to read, write and speak fluently.
• Comfortable using a computer to check guests in and out.
• Ability to handle cash and credit card transactions accurately and confidently.
• Physical ability to lift or move up to 20 pounds.

Responsibilities

• Provide the critical first impression to guests and deliver exceptional service.
• Welcome and serve guests in person and over the phone daily.
• Solve problems and navigate computer-based check-in/check-out processes while handling payments.

Skills

Customer service

English communication

Computer literacy

Cash handling

Job description

Checking people in and out. It's a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest's request with prompt courtesy. As a Front Desk Agent, you'll have many opportunities to brighten someone's day.

As a Front Desk Agent, you will:

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone everyday.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds.

Benefits

• Medical
• Dental
• Vision
• Life
• Long/Short Term
• 401-K
• Supplemental Insurance
• Professional Growth and Development Opportunities
• Compensation: Based on Experience
• Travel Discounts

Source: Hospitality Online