Front Desk Agent

Hilton Garden Inn and Home2 Nashville/West End; Nashville (TN); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Long/Short Term

401-K

Supplemental Insurance

Professional Growth and Development

Travel Discounts

Job summary

Hilton Garden Inn and Home2 Nashville/West End seeks a friendly Front Desk Agent to deliver warm, attentive service at every guest interaction. You will check guests in and out, answer questions, and handle phone calls, while using hotel software and cash and card transactions accurately.

This role requires strong English communication and a positive, problem-solving attitude. Expect opportunities to assist guests with travel discounts, accommodations, and local recommendations as part of a

Qualifications

• Excellent English communication skills; read, write and speak fluently.
• Natural passion for delivering exceptional service at the front desk.
• Comfort with using a computer to check guests in/out and handle transactions.

Responsibilities

• Provide a strong first impression and deliver exceptional service to guests.
• Welcome and assist guests in person and over the phone daily.
• Accurately process check-ins/outs and cash or credit card transactions.

Skills

Customer service

Front desk experience

Cash handling

English proficiency

Problem solving

Tools

POS system

Hotel software

Job description

Checking people in and out. It's a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest's request with prompt courtesy. As a Front Desk Agent, you'll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will:

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone everyday.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds.

Benefits

• Medical
• Dental
• Vision
• Life
• Long/Short Term
• 401‑K
• Supplemental Insurance
• Professional Growth and Development Opportunities
• Compensation: Based on Experience
• Travel Discounts

Source: Hospitality Online