Front Desk Agent

Hilton BNA Nashville Airport Terminal; Nashville (TN); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Travel Discounts

Medical

Dental

Vision

Life

401-K

Supplemental Insurance

Professional Growth and Development

Job summary

Hilton BNA Nashville Airport Terminal is seeking a Front Desk Agent to deliver outstanding guest service and set the tone for the stay. You will welcome guests in person and by phone, check them in and out, and handle transactions with accuracy.

The role emphasizes friendly communication, problem-solving, and the ability to use computer systems to support guest services. Training, growth opportunities, and travel discounts are typically offered.

Qualifications

• Excellent English communication skills (read, write, speak fluently).
• Comfortable using a computer and different software.

Responsibilities

• Provide the first impression to guests and deliver exceptional service.
• Welcome and assist guests in person and over the phone daily.
• Process check-ins and check-outs accurately; handle cash and credit card transactions.

Job description

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will:

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone everyday.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds.

Benefits

• Medical
• Dental
• Vision
• Life
• Long/Short Term
• 401-K
• Supplemental Insurance
• Professional Growth and Development Opportunities
• Compensation: Based on Experience
• Travel Discounts

Source: Hospitality Online