Front Desk Agent

Cherry Valley Hotel; Town of Riverhead (NY); Vor Ort; USD 22.000 - 31.000; Teilzeit

Zusammenfassung

The Cherry Valley Hotel is seeking a friendly Front Desk Agent for a part-time role in Riverhead, NY. You will be the first and last contact for guests, delivering warm hospitality during check-in and check-out, handling guest requests, and supporting a smooth operation of the front desk.

Responsibilities include greeting guests, managing inquiries, assisting with luggage, and ensuring accurate cash handling.

Qualifikationen

• Must have good verbal and written English communication skills.
• Must be able to handle cash or credit transactions.
• Front office software proficiency required.

Aufgaben

• Greet guests and assist with check-in/check-out to create a positive first impression.
• Answer calls and route messages to appropriate departments.
• Assist guests with directions, luggage, and local recommendations as needed.
• Maintain accuracy in cash handling and guest account records.
• Follow safety and security procedures as established by the hotel.

Kenntnisse

English communication

Cash handling

Front desk software

Jobbeschreibung

Description

Front Desk Agent Part Time - $19/hour

As a Front Desk Agent, you will be the first and last point of contact for guests, playing a pivotal role in shaping their experience. Whether you're welcoming an excited family embarking on their vacation, assisting a business traveler seeking a smooth check-in, or helping a guest in need of personal assistance, your warm and genuine hospitality will set the tone for their stary. This position gives you the opportunity to shine as it is a fast-paced and interactive role! As Front Desk Agent, you will:

• Make a First Impression – the person in this role must have a genuine passion to deliver a great hospitality experience – whether in person or by phone. You must want to wow the guest with your welcoming personality.
• Make a Lasting Impression – while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous and willing to listen!
• Enjoy Problem Solving – many guests need help with miscellaneous things – their luggage, directions, finding a good restaurant, lost luggage, a cold shower. Listen and help as best you can. You should never be too busy to help.
• Be Accountable – you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes.
• Be a Safety & Security Agent – follow your hotel’s established safety and security policies & procedures. Anticipate problems and call management as needed.

Job Requirements

This role requires good verbal and written English communication skills. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work – exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. Long hours, many of which may be spent standing, required.

Equal Opportunity Employer
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