Front Desk Agent

Hampton Inn; Asheville (NC); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Hilton hotel discounts starting at $40

Employee referral bonus program

Health, dental and vision insurance

Weekly direct deposit

Paid vacation after one year

Uniforms provided

A team that invests in you

Job summary

Hampton Inn & Suites Biltmore Area seeks a Front Desk Agent to welcome guests from check-in to check-out with friendly, efficient service. You will handle phones, inquiries, payments, and maintain accurate guest accounts while offering local recommendations.

The role requires strong communication, calmness under pressure, and basic computer and cash-handling skills. Prior hotel or customer service experience is preferred, and a valid driver’s license is required.

Qualifications

• Customer service or hospitality experience preferred.
• Ability to communicate clearly with guests and teammates.
• Comfortable using basic computer systems and handling payments.
• Able to stand for extended periods.

Responsibilities

• Check guests in and out efficiently and courteously.
• Answer phones and respond to inquiries with professionalism.
• Process payments and maintain accurate guest accounts.
• Share local recommendations for dining, attractions, and entertainment.
• Communicate with housekeeping and other departments to meet guest needs.
• Occasionally drive the hotel shuttle to transport guests to and from the airport.
• Maintain a clean, organized, and welcoming front desk area.

Skills

Guest service

Communication skills

Cash handling

Problem solving

Job description

You’re the face of our hotel. Every guest who walks through that door sees you first, and the impression you make sets the tone for their entire stay.

As our Front Desk Agent, you’ll be the person guests rely on from check-in to check-out, the one who knows the answer, solves the problem, and makes them feel genuinely welcome. It’s a fast-paced role where no two days are the same and the work you do actually matters.

What We Offer:

• Hilton hotel discounts starting at $40 per night
• Employee referral bonus program
• Health, dental and vision insurance available for full-time team members
• Weekly direct deposit
• Paid vacation after one year
• Uniforms provided at no cost
• A team that invests in you. We love to see our people grow and move up.

What You’ll Do:

• Check guests in and out efficiently and courteously
• Answer phones and respond to inquiries with professionalism
• Process payments and maintain accurate guest accounts
• Share local recommendations for dining, attractions, and entertainment
• Communicate with housekeeping and other departments to meet guest needs
• Occasionally drive the hotel shuttle to transport guests to and from the airport
• Maintain a clean, organized, and welcoming front desk area

What We’re Looking For:

• Friendly, dependable, and calm under pressure
• Strong communication skills with guests and teammates
• Comfortable with basic computer systems and cash handling
• Able to stand for extended periods
• Prior customer service or hotel experience preferred
• Valid driver’s license with a clean driving record required

Hampton Inn & Suites Biltmore Area is an Equal Opportunity Employer and maintains a Drug Free Workplace.