Hotel Front Desk Agent

Hampton Inn Viera; Viera (FL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with Match

Paid Time Off

Team Discounts

Job summary

Hampton Inn Viera in Florida is seeking a friendly Front Desk Agent to welcome guests, check them in and out, and coordinate services across teams for a smooth stay.

You will handle phone inquiries, reservations, and guest requests with a professional attitude, maintain records, and help maximize occupancy.

Weekend availability is required; prior hotel front desk or customer service experience is preferred, and familiarity with hotel systems is a plus.

Qualifications

• Excellent customer service and communication abilities.
• Able to multitask and stay organized in a fast-paced environment.
• Prior front desk or hospitality experience is preferred.
• Familiarity with hotel systems and reservations is a plus.
• Weekend availability is required.
• High school diploma or equivalent.

Responsibilities

• Greet guests warmly and manage check-ins/check-outs smoothly.
• Answer phones, handle inquiries, and resolve issues promptly.
• Process reservations, cancellations, and modifications via phone, in person, and through the hotel system.
• Coordinate guest needs with housekeeping, maintenance and other departments.
• Handle payments and balance cash drawers accurately.
• Maintain accurate guest accounts and update internal systems.
• Operate the hotel switchboard and wake-up call system.
• Monitor reservations and room availability to maximize occupancy.
• Keep the front desk area clean and organized.
• Participate in the Manager on Duty (MOD) rotation.
• Complete shift checklists and hand off to the next team member.

Skills

Customer service

Communication

Multitasking

Attention to detail

Professionalism

Teamwork

Education

HS Diploma

Tools

Hotel PMS

Job description

Why You'll Love Working With Us:

At Hampton Inn Viera, we’re committed to creating a positive, rewarding environment for both our guests and our team members. As a Front Desk Agent, you'll be the face of the hotel—delivering outstanding service and ensuring each guest’s stay is smooth, friendly, and memorable.

We offer competitive benefits, including:

• Medical, Dental & Vision Insurance

• 401(K) with Company Match

• Paid Time Off

• A professional yet friendly work culture

• Hilton Team Member Travel Discounts

What You’ll Be Doing:

As a key member of our front office team, you'll assist guests from check-in to check-out, while also helping coordinate services across departments to ensure top-notch hospitality.

Your responsibilities include:

• Greeting guests warmly and handling check-ins and check-outs smoothly

• Answering phones, managing guest inquiries, and resolving issues promptly

• Processing reservations, cancellations, and modifications via phone, in person, and through our hotel system

• Communicating guest needs with housekeeping, maintenance, and other departments

• Handling payments, balancing cash drawers, and processing transactions accurately

• Managing guest accounts and updating internal systems

• Operating the hotel’s switchboard and wake-up call system

• Monitoring reservations and room availability to maximize occupancy

• Maintaining a clean and organized front desk area

• Participating in the Manager on Duty (MOD) rotation

• Completing shift checklists and handing off effectively to the next team member

Who We’re Looking For:

• A people person with excellent communication and customer service skills

• Detail-oriented and able to multitask in a fast-paced environment

• Previous hotel front desk or customer service experience preferred

• Familiarity with hotel systems and reservations is a plus

• Flexible availability (including weekends and holidays)

• High school diploma or equivalent required

• Must be dependable, professional, and team-oriented

Be the Reason Guests Come Back

If you enjoy helping people, working with a supportive team, and making a positive impact, we’d love to meet you.