Guest Service Agent

Hampton Inn Asheville-Tunnel Rd.; Asheville (NC); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Weekly pay

Hilton Travel benefit

Uniforms provided

Job summary

Hampton Inn-Tunnel Road, Asheville, NC is seeking a friendly Guest Service Agent to welcome guests, manage check-ins/outs, and handle reservations with a proactive, problem-solving approach.

You will assist guests with questions, coordinate with housekeeping and maintenance, and help maintain a welcoming front desk and shop area. Training provided; weekend/holiday availability preferred.

Qualifications

• High school diploma or equivalent required.
• Experience in hospitality, food & beverage, retail, or admin preferred but not required.
• Organized and detail oriented.
• People energy with a friendly smile.
• Reliable and punctual.

Responsibilities

• Welcome guests warmly and helpfully.
• Check in and check out guests efficiently.
• Manage reservations, cancellations, and room assignments.
• Answer calls and respond to guest questions.
• Handle guest concerns with problem-solving orientation.
• Process payments and maintain accurate records.
• Coordinate with housekeeping and maintenance to ensure rooms are ready.
• Keep the front desk inviting and organized.
• Assist guests in the treat shop and handle purchases.
• Stock and restock the treat shop to keep it fresh.

Skills

People skills

Detail oriented

Reliable

Punctual

Basic computer skills

Education

High school diploma or equivalent

Job description

Guest Service Agent
Hampton Inn-Tunnel Road, Asheville, NC

We’re not just a hotel—we’re a home away from home for travelers, a vibe, and sometimes a lifesaver after a long day. If you like talking to people, solving problems, and making someone’s day a little better, you’ll fit right in.

Schedule & Pay:

$16.00 for starters but based on experience!

Shifts: 7:00 AM – 3:00 PM or 3:00 PM – 11:00 PM

What We Offer:

• Medical, Dental, and Vision Insurance
• Critical Illness and Accident Coverage
• Paid Vacation
• Weekly pay + Direct Deposit
• Hilton Team Member Travel Benefit
• Company provided uniforms

What You’ll Be Doing:

• Welcome guests like they matter—because they do
• Check in/check out guests efficiently, accurately, and warmly
• Manage reservations, cancellations, and room assignments
• Answer calls and respond to guest questions and requests
• Handle guest concerns with confidence and a problem-solving mindset
• Process payments and maintain accurate records
• Work closely with housekeeping and maintenance to ensure rooms are ready
• Keep the front desk clean, organized, and inviting
• Sell items from our treat shop (snacks, drinks, etc.) and assist guests with purchases
• Stock, organize, and keep the treat shop looking fresh and fully supplied

What We’re Looking For:

• High school diploma or equivalent
• Background in Hotel, food & beverage, retail, or Administrative preferred but not required
• Organized and Detail Oriented
• People person energy with a great smile!
• Reliable and on-time
• Basic computer skills (if you can learn apps, you can learn our system)
• Available for weekends & holidays (a hotel has beds, but never sleeps)

The Right Fit

You’re reliable, detail-oriented, and take pride in doing things right. You can handle responsibility, stay calm under pressure, and genuinely enjoy helping people.

EOE / Drug-Free Workplace

Source: Hospitality Online