Front Desk Agent

Hyatt; Arlington (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hotel as a Front Desk Agent where you will provide exceptional customer service, ensuring a smooth check-in/out process for guests. This role involves interacting with guests and staff, managing transactions, and promoting hotel programs. Enjoy a supportive work environment with opportunities for growth and a comprehensive benefits package, including competitive wages, health insurance, and paid time off.

Benefits

Competitive Wages and Incentive Plan

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Company Match

Paid Vacation, Personal, and Sick Days

Hotel Discounts

Qualifications

• Two years of service industry experience, preferably in hospitality.
• Excellent communication and strong customer service skills.

Responsibilities

• Check guests in, ensuring proper credit and fulfilling special requests.
• Complete all guest transactions accurately.
• Promote and sell special hotel programs.

Skills

Communication

Customer Service

Education

High school diploma or equivalent

Two years of college preferred

Job description

Who you will be working for:

At OTH Hotels Resorts, we strive daily to ensure an encouraging and appreciative work environment. Our goal is to provide an optimal Team Member experience through collaboration, which leads to success for both the hotel and the team members. We share our success with our team through incentives, transparency, trust, training, and growth opportunities.

Benefits

We are committed to a comprehensive benefit program that promotes health, security, and work/life balance. We offer a variety of plans to support your health and well-being:

• Competitive Wages and Incentive Plan
• On Demand Payment
• Opportunities for Advancement
• Complimentary Meals
• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• 401(k) Retirement Plan with Company Match
• Paid Vacation, Personal, and Sick Days
• Eight Paid Holidays
• Hotel Discounts at OTH Hotels Resorts and Brands
• Life and AD&D Insurance, Short and Long-Term Disability Insurance
• Voluntary Accident, Critical Illness, and Hospital Indemnity Insurance
• Referral Bonus

Basic Function

The Front Desk Agent provides professional customer service, ensuring an efficient, friendly check-in/out process, guest settlement, and interaction with guests, staff, and visitors.

Qualifications: Education, Knowledge, Training, & Work Experience

• High school diploma or equivalent
• Two years of college preferred
• Two years of service industry experience, preferably in hospitality
• Excellent communication skills
• Strong customer service skills

Essential Functions/Responsibilities

• Check guests in, ensuring proper credit, noting and fulfilling special requests, and verifying information
• Complete all guest transactions accurately
• Promote and sell special hotel programs
• Interact professionally with resort staff and assist other departments as needed
• Know emergency procedures and policies
• Maintain house bank
• Communicate pertinent information to Front Office Managers and Supervisors
• Follow procedures for posting charges, cashing checks, safe deposits, and refunds
• Solicit guest feedback through comment cards

Marginal Functions

• Cross-train in PBX, concierge, and bell services
• Assist other departments as needed

Environment

Office setting with overhead lighting and ventilation. Constant guest contact.

The Hyatt Centric Arlington, managed by OTH Hotels & Resorts, is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, genetic information, pregnancy, or other protected characteristics as outlined by law.

Employment practices, including hiring, promotion, and benefits, are based solely on qualifications, merit, and business needs. Compensation is determined by factors such as skills, experience, and location.

Note: This position is at a location where Hyatt is not the employer. The employer may be a third-party management company responsible for employment benefits and obligations at this location.