Holiday Inn Express & Suites DFW Grapevine - Front Desk Agent

Aimbridge Hospitality; Grapevine (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent for their Holiday Inn Express & Suites DFW Grapevine location. This entry-level position focuses on delivering exceptional customer service and managing front desk operations to ensure a seamless guest experience. Candidates should possess strong communication skills and a high school diploma, with hotel experience preferred. Join a supportive team in a dynamic environment with opportunities for growth.

Benefits

Daily Pay options

Medical, Dental, and Vision insurance

Disability and Life Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide outstanding service, maintaining a friendly and warm demeanor.
• Convey information effectively and address guest inquiries promptly.
• Quickly evaluate and resolve guest concerns with appropriate solutions.
• Handle reservations, check-ins, and check-outs efficiently.

Skills

Customer Service

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Holiday Inn Express & Suites DFW Grapevine - Front Desk Agent

Join to apply for the Holiday Inn Express & Suites DFW Grapevine - Front Desk Agent role at Aimbridge Hospitality

About the Role

The Front Desk Agent is the key to our guest experience, combining excellent customer service and communication skills to ensure a seamless and welcoming stay for guests. This role involves managing guest interactions and maintaining smooth front desk operations.

Key Responsibilities

• Customer Service: Provide outstanding service, maintaining a friendly and warm demeanor to enhance guest satisfaction.
• Communication: Convey information effectively and address guest inquiries promptly with strong verbal and written skills.
• Problem-Solving: Quickly evaluate and resolve guest concerns with appropriate solutions.
• Multitasking: Handle reservations, check-ins, and check-outs efficiently.
• Financial Skills: Understand and work with financial information, performing basic arithmetic as needed.

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

Eligible full-time employees can access a comprehensive benefits package after an initial waiting period, including:

• Daily Pay options
• Medical, Dental, and Vision insurance
• Disability and Life Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

About Our Property

Located near Dallas/Fort Worth International Airport, our hotel offers free breakfast, parking, Wi-Fi, and a 24-hour Business Center. We are close to entertainment venues, shopping, wineries, and sports stadiums. Amenities include an outdoor pool, whirlpool, children's pool, fitness center, and convenience store. Join us for a supportive, team-oriented environment with regular team-building activities. We value growth, success, and belonging for our team members.

Job Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Management and Hospitality