Front Desk Agent

Hyatt Centric Arlington; Arlington (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hotel as a Front Desk Agent, where you will provide exceptional customer service and ensure a smooth check-in/out process. You will interact with guests and staff, manage transactions, and promote hotel programs. This role offers opportunities for growth and a supportive work environment.

Benefits

Competitive Wages and Incentive Plan

On Demand Payment

Opportunities for Advancement

Complimentary Meals

Medical, Dental and Vision Insurance

401(k) Retirement Plan with Company Match

Paid Vacation, Personal and Sick Days

Life and AD&D Insurance

Qualifications

• Two years’ experience in a service industry, preferably in hospitality.
• Excellent oral and communication skills.

Responsibilities

• Check guest in and ensure proper credit is received.
• Promote and sell special hotel programs.
• Solicit guest feedback via guest comment cards.

Skills

Customer Service

Communication

Education

High school graduate or equivalent

Two years of college education preferred

Job description

Who you will be working for:

At OTH Hotels Resorts we strive on a daily basis to ensure the working environment is one of encouragement and appreciation to provide an optimal Team Member experience by working together to ensure success for both the hotel and the Team Member. By working together, we pass our success along to the Team Member in the form of incentives, a transparent and trustworthy environment, training, and room for growth.

Benefits

We are committed to a comprehensive team member benefit program that helps our team members stay healthy, feel secure, and maintain a work/life balance. As part of this commitment, we constantly strive to offer you a range of Benefit Plans to help you focus on improving and maintaining your health.

• Competitive Wages and Incentive Plan
• On Demand Payment
• Opportunities for Advancement
• Complimentary Meals
• Medical, Dental and Vision Insurance
• Flexible Spending Accounts
• 401(k) Retirement Plan with Company Match
• Paid Vacation, Personal and Sick Days
• Six (8) Paid Holidays
• OTH Hotels Resorts and Brand (if applicable) Hotels Discounts
• Life and AD&D Insurance Short Term and Long-Term Disability Insurance
• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
• Referral Bonus

BASIC FUNCTION

The Front Desk Agent is to provide professional customer service, with efficient, informative, and friendly check-in/out process, guest settlement, and guests, fellow employees and visitors interaction.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

• High school graduate or equivalent.
• Two years of college education preferred.
• Two years’ experience in a service industry, preferably in the hospitality industry.
• Excellent oral and communication skills.
• Excellent customer service skills

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

• Check guest in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Thoroughly complete all guest transactions.
• Promote and sell special hotel programs.
• Interact with resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to the Front Office Managers and Supervisors.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Solicit guest feedback via guest comment cards.

MARGINAL FUNCTIONS

• Cross training in PBX, concierge, and bell podium coverage.
• Assist other departments as needed.

ENVIRONMENT

Office setting, with overhead lighting and comfortable ventilation. Constant guest contact.

The Hyatt Centric Arlington, Managed by OTH Hotels & Resorts is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, genetic information, pregnancy, or any other protected characteristics outlined by federal, state or local laws.

The policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training and apprenticeship.

The Hyatt Centric Arlington makes hiring decisions based solely on qualification, merit, abilities and current business needs

Individual compensation packages are based on various factor unique to each candidate, including skill set, experience, qualification and location.

Source: Hospitality Online