Front Desk Agent

Hampton Inn & Suites Birmingham; Alabama; On-site; USD 17,000 - 25,000; Full time

Job summary

The Front Desk Agent at Hampton Inn & Suites Birmingham East Irondale serves as the face of the hotel, delivering warm, helpful service to guests from check-in to check-out. You will manage reservations in the property management system, assist guests, enroll them in Hilton Honors, and handle payments to ensure a seamless guest experience.

This role requires a high school diploma or equivalent, strong communication skills, and the ability to work flexible shifts including evenings, weekends, and

Qualifications

• High school diploma or equivalent; hospitality coursework is a plus.
• Prior front desk or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Proficient with computers and ability to learn hotel software (Hilton PEP experience a plus).
• Must be able to work flexible shifts, including evenings, weekends, and holidays.
• Strong attention to detail and problem-solving abilities.
• Professional appearance and positive attitude.

Responsibilities

• Greet guests with a friendly, professional attitude during check-in and check-out.
• Manage reservations, room assignments and guest accounts in the hotel system (PEP).
• Answer calls, respond to inquiries, and resolve issues promptly and courteously.
• Promote and enroll guests in Hilton Honors loyalty program.
• Process payments and reconcile transactions.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Uphold brand standards and keep the front desk area welcoming.
• Follow safety and security procedures as required.

Skills

Communication skills

Interpersonal skills

Computer skills

Hilton PEP experience

Flexibility

Attention to detail

Professional appearance

Education

High school diploma or equivalent

Hospitality coursework a plus

Tools

Hilton PEP

Job description

Job Description

The Front Desk Agent at Hampton Inn & Suites Birmingham East Irondale serves as the face of the hotel, delivering warm, helpful, and efficient service to all guests. This role is essential in ensuring a positive first impression and maintaining the guest experience throughout their stay.

Job Summary
As a Front Desk Agent at Hampton Inn by Hilton, you are the first and last point of contact for our guests. You will deliver exceptional hospitality by providing warm, friendly, and efficient service to ensure guests feel welcomed and appreciated throughout their stay.

Job Qualifications

• High school diploma or equivalent; college coursework in hospitality or related field a plus
• Prior front desk or customer service experience preferred
• Excellent communication and interpersonal skills
• Proficient with computers and ability to learn hotel software (Hilton PEP experience a plus)
• Must be able to work flexible shifts, including evenings, weekends, and holidays
• Strong attention to detail and problem-solving abilities
• Professional appearance and positive attitude

Key Responsibilities

• Greet guests with a friendly, professional attitude at check-in, check-out, and throughout their stay
• Manage reservations, room assignments and guest accounts accurately in the hotel’s property management system (PEP)
• Answer incoming calls, respond to guest inquiries, and resolve issues in a timely, courteous manner
• Promote and enroll guests in Hilton Honors loyalty program
• Process payments and reconcile cash, credit card, and direct bill transactions
• Communicate with housekeeping and maintenance teams to ensure guest satisfaction
• Uphold Hampton Inn brand standards and ensure the front desk area is clean, organized, and welcoming
• Follow all safety and security procedures as outlined by hotel policy and Hilton brand requirements
• Assist with light administrative tasks or other duties as assigned by management

Core Competencies

• Hospitality First: Genuine desire to serve guests and create a welcoming environment
• Team Player: Collaborates effectively with coworkers and departments
• Dependability: Reliable, punctual, and committed to meeting guest needs
• Adaptability: Able to handle fast-paced situations and change with ease

Company Description

Conveniently located near downtown Birmingham and the Birmingham‑Shuttlesworth International Airport, Hampton Inn & Suites Birmingham East Irondale is a trusted Hilton‑branded hotel committed to delivering clean, comfortable accommodations and exceptional guest service. As part of the globally respected Hilton portfolio, we pride ourselves on fostering a welcoming team culture, upholding high brand standards, and offering opportunities for career development and travel perks across the Hilton network.