Front Desk Agent Phenix City, Alabama

Kaizen Lab Inc.; Phenix City (AL); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Competitive hourly pay

Employee hotel discounts through Hilton Careers

Paid training

Opportunities for advancement

Job summary

Hampton by Hilton in Phenix City, AL is looking for a friendly Front Desk Agent to create a welcoming guest experience. Responsibilities include managing check-ins, check-outs, and reservations while providing top-notch customer service.

The ideal candidate will have a high school diploma, strong communication skills, and be able to work flexible hours, including evenings and weekends. Benefits include competitive pay and employee discounts.

Qualifications

• Previous hotel or customer service experience is a plus.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Greet guests and provide outstanding customer service.
• Process guest check-ins and check-outs accurately.
• Manage reservations and handle guest inquiries.

Skills

Strong communication and interpersonal skills

Ability to multitask

Problem-solving abilities

Attention to detail

Education

High school diploma or equivalent

Tools

Hotel management systems

Job description

Job Title: Front Desk Agent

Company: Hampton by Hilton

Location: Phenix City, AL

Job Type: Full-Time / Part-Time

Shift: Evening, Weekend, and Holiday Availability Preferred

Job Summary

We are seeking a friendly, professional, and customer-focused Front Desk Agent to join our team at Hampton by Hilton. The Front Desk Agent is responsible for creating a welcoming guest experience by handling check-ins, check-outs, reservations, and guest inquiries efficiently and courteously.

Key Responsibilities

• Greet guests and provide outstanding customer service
• Process guest check-ins and check-outs accurately
• Answer phone calls and manage reservations
• Handle guest requests, concerns, and complaints professionally
• Maintain knowledge of hotel services, local attractions, and policies
• Coordinate with housekeeping and maintenance teams
• Ensure lobby and front desk areas remain clean and organized

Qualifications

• High school diploma or equivalent preferred
• Previous hotel or customer service experience is a plus
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Basic computer skills and familiarity with hotel management systems
• Flexible schedule, including weekends and holidays

Benefits

• Competitive hourly pay
• Employee hotel discounts through Hilton Careers
• Paid training
• Opportunities for advancement

Preferred Skills

• Positive attitude and professional appearance
• Strong problem-solving abilities
• Team-oriented mindset
• Attention to detail