Front Desk Agent

Concord Hospitality Enterprises; Pittsburgh (Allegheny County); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability coverage

401(k) with company match

Tuition assistance

Discounted room rates

Training, development, and career‑adv.

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Agent/Guest Services Agent in Pittsburgh for an evening shift (3PM–11PM). You will welcome guests, handle inquiries, and ensure smooth check-in/out with a focus on hospitality excellence. Prior experience is a plus.

We offer competitive wages, comprehensive benefits, and opportunities for training and career development within Concord-managed hotels. Join a team that values service, integrity, and growth.

Qualifications

• High school diploma or equivalent.
• Prior hospitality or customer service experience preferred.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests courteously and professionally at all times.
• Maintain high service and hospitality standards.
• Address guest concerns promptly and ensure satisfaction.
• Post guest charges and handle payments per procedures.
• Handle guest mail and messages with privacy and professionalism.
• Stay knowledgeable about hotel brand, travel programs, and offers.
• Communicate guest feedback to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Professionalism

Education

High school diploma or equivalent

Job description

Description

As a Front Desk Agent or Guest Services Agent at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

** This is primarily an evening shift which would be 3PM- 11PM **

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Qualifications

• High school diploma or equivalent preferred
• Prior hospitality or customer service experience is a plus
• Strong interpersonal and communication skills
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays

Benefits (Full-Time Associates Only)

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

Our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Qualifications

Hotel Front Desk

Experience

• Required 1 years: Hotel Front Desk

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality