Front Desk Agent

Marcus Hotels & Resorts; Madison (WI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Free meals

Room discounts

Discounts at Marcus restaurants

Free employee parking

Employee theatre/movies perks

Job summary

Marcus Hotels & Resorts–Hilton Madison Monona Terrace in Madison, WI seeks a Front Desk Agent to greet guests, check in/out, and assist with room assignments and inquiries. This role emphasizes hospitality, problem solving, and creating welcoming experiences for guests.

The position is full-time with flexible scheduling; benefits include employee meals, room discounts, and opportunities for growth within the Marcus Hotels & Resorts family.

Responsibilities

• Greeting and welcoming guests upon arrival and departure
• Check-in and check-out procedures
• Assigning rooms based on guest needs
• Answering guest questions and phone requests
• Handling guest issues and escalating to management
• Providing information on hotel amenities and local area
• Accurate data entry into computer systems
• Cash handling with a personal house bank
• Assisting with luggage storage when needed
• Remain calm and professional during busy periods
• Communicating with internal and external guests with tact
• Performing additional duties as assigned

Job description

Description

Front Desk Agent

Location: Hilton Madison Monona Terrace | Madison, WI

Schedule: Full-Time Preferred | Flexible Availability Including Weekends & Holidays

Estimated Wage: $16-$18 Depending on Experience

Create Memorable Moments with a Career in Hospitality

Are you energetic, outgoing, and passionate about delivering outstanding guest service? Join the team at Hilton Madison Monona Terrace, part of the Marcus Hotels & Resorts family, and be one of the first friendly faces our guests see when they arrive.

We are currently seeking a Front Desk Clerk who thrives in a fast-paced, guest-focused environment. If you enjoy interacting with people, solving problems, and creating welcoming experiences, this may be the perfect role for you.

What Will You Be Doing?

• Greeting and welcoming guests upon arrival and departure
• Checking guests in and out of rooms accurately and efficiently
• Selecting appropriate room assignments based on guest needs
• Responding to guest requests, questions, and concerns in person and by phone
• Handling and documenting guest issues, escalating concerns to management as needed
• Providing information about hotel amenities, outlets, services, and the local area
• Answering phones promptly and professionally while accurately inputting information into computer systems
• Maintaining cash handling accuracy, including responsibility for a personal house bank
• Assisting with luggage storage when necessary
• Remaining calm, alert, and professional during busy periods or emergency situations
• Effectively working with internal and external customers, using patience, tact, and diplomacy
• Performing additional duties or projects as assigned

What Will You Bring to the Role?

• Ability to stand and move throughout the front office while performing essential job functions
• Strong communication skills, including the ability to read, write, and speak English clearly
• Basic to moderate computer skills with the ability to accurately input and retrieve information
• Strong attention to detail and problem-solving skills
• Observational and visual ability to detect emergency situations
• High school diploma or equivalent required
• Previous hotel or front desk experience is a plus, but not required

What is In It for You?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, lounges, spas, golfing, and skiing
• Free employee parking (when available) or Metro bus passes
• "Two for one" movie coupons at Marcus Theatres
• Ability to transfer to other Marcus properties while maintaining your service status
• Early wage access
• Paid time off
• Medical, dental, and vision insurance (available for full-time associates after 30 days)
• Company-paid life insurance, employee assistance program, and 401(k) with employer match
• Hilton-branded training and growth opportunities

Join a Company With Heart

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This job description reflects the general nature of work expected for this role and is not intended to be an exhaustive list of all responsibilities.

We are an Equal Opportunity Employer and maintain a drug-free workplace. We also participate in E-Verify to confirm employment eligibility in the U.S.