Front Desk Agent

Hilton Madison Monona Terrace; Madison (WI); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Free meal per shift

Room discounts

Employee parking

Movie coupons

Transfer opportunities

Early wage access

Paid time off

Insurance (medical/dental/vision)

401(k) with employer match

Job summary

Hilton Madison Monona Terrace in Madison, WI is hiring a Front Desk Agent to welcome guests, check them in/out, and assist with their needs in a fast-paced environment.

The role requires strong communication skills, basic computer use, and a passion for guest service. It offers full-time scheduling, weekend and holiday flexibility, and employee benefits.

Qualifications

• High school diploma or equivalent required.
• Front desk or hospitality experience is a plus.
• Strong communication and guest-service skills.

Responsibilities

• Greet guests on arrival and departure.
• Check guests in and out of rooms accurately and efficiently.
• Assign rooms based on guest needs and preferences.
• Respond to guest requests, questions, and concerns in person and by phone.
• Handle and document guest issues, escalating to management as needed.
• Provide information about hotel amenities and local area.
• Input information into computer systems accurately and promptly.
• Maintain cash handling accuracy with a personal house bank.

Skills

Strong communication skills

English proficiency

Cash handling

Guest service orientation

Education

High school diploma or equivalent

Tools

POS systems

Computer systems

Job description

Front Desk Agent

Location: Hilton Madison Monona Terrace, Madison, WI

Schedule: Full-Time Preferred | Flexible Availability Including Weekends & Holidays

Estimated Wage: $16-$18 depending on experience

Create Memorable Moments with a Career in Hospitality

Are you energetic, outgoing, and passionate about delivering outstanding guest service? Join the team at Hilton Madison Monona Terrace, part of the Marcus Hotels & Resorts family, and be one of the first friendly faces our guests see when they arrive.

We are currently seeking a Front Desk Clerk who thrives in a fast-paced, guest-focused environment. If you enjoy interacting with people, solving problems, and creating welcoming experiences, this may be the perfect role for you.

What Will You Be Doing?

• Greeting and welcoming guests upon arrival and departure
• Checking guests in and out of rooms accurately and efficiently
• Selecting appropriate room assignments based on guest needs
• Responding to guest requests, questions, and concerns in person and by phone
• Handling and documenting guest issues, escalating concerns to management as needed
• Providing information about hotel amenities, outlets, services, and the local area
• Answering phones promptly and professionally while accurately inputting information into computer systems
• Maintaining cash handling accuracy, including responsibility for a personal house bank
• Assisting with luggage storage when necessary
• Remaining calm, alert, and professional during busy periods or emergency situations
• Effectively working with internal and external customers, using patience, tact, and diplomacy
• Performing additional duties or projects as assigned

What Will You Bring to the Role?

• Ability to stand and move throughout the front office while performing essential job functions
• Strong communication skills, including the ability to read, write, and speak English clearly
• Basic to moderate computer skills with the ability to accurately input and retrieve information
• Strong attention to detail and problem-solving skills
• Observational and visual ability to detect emergency situations
• High school diploma or equivalent required
• Previous hotel or front desk experience is a plus, but not required

What is In It for You?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, lounges, spas, golfing, and skiing
• Free employee parking (when available) or Metro bus passes
• "Two for one" movie coupons at Marcus Theatres
• Ability to transfer to other Marcus properties while maintaining your service status
• Early wage access
• Paid time off
• Medical, dental, and vision insurance (available for full-time associates after 30 days)
• Company-paid life insurance, employee assistance program, and 401(k) with employer match
• Hilton-branded training and growth opportunities

Join a Company with Heart

Note: This job description reflects the general nature of work expected for this role and is not intended to be an exhaustive list of all responsibilities.

We are an Equal Opportunity Employer and maintain a drug-free workplace. We also participate in E-Verify to confirm employment eligibility in the U.S.