Front Desk Administrator & Visitor Experience Lead

WESTROCK COFFEE; Conway (AR); On-site; USD 26,000 - 42,000; Full time

Job summary

WestRock Coffee Conway is seeking a friendly Receptionist to be the face of the site. You will greet visitors, manage the lobby, and assist HR and management with admin tasks. The role requires professionalism, strong English communication, and the ability to coordinate mail, badges, and conference room setups.

On-site position with interactions across teams and vendors. Prior front-office experience and MS Office skills are essential; additional language skills are a plus.

Qualifications

• Experience in front office or related field preferred.
• Proficiency in MS Office.
• Professional attitude and dress code.
• Excellent written and verbal English; additional languages are a plus.
• Ability to set priorities and organize tasks effectively.
• Reliable, punctual, and able to work across shifts with short notice.

Responsibilities

• Greet visitors and serve as the front office contact.
• Maintain current visitor log with names, companies, and contacts.
• Receive and route mail and deliveries to the appropriate departments.
• Provide admin support to HR and plant management.
• Issue employee and contractor badges and manage badge stock.
• Coordinate conference rooms and arrange refreshments for on-site visits.
• Maintain cleanliness and organization of the front office area.

Skills

Front office experience

MS Office proficiency

Professional attire

Strong English communication

Bilingual helpful

Tools

ADP/HRIS

Job description

WestRock Coffee Conway is seeking a friendly Receptionist to be the face of the site. You will greet visitors, manage the lobby, and assist HR and management with admin tasks. The role requires professionalism, strong English communication, and the ability to coordinate mail, badges, and conference room setups.

On-site position with interactions across teams and vendors. Prior front-office experience and MS Office skills are essential; additional language skills are a plus.