Receptionist / Front Office

WESTROCK COFFEE; Conway (AR); On-site; USD 26,000 - 42,000; Full time

Job summary

WestRock Coffee Conway is seeking a friendly Receptionist to be the face of the site. You will greet visitors, manage the lobby, and assist HR and management with admin tasks. The role requires professionalism, strong English communication, and the ability to coordinate mail, badges, and conference room setups.

On-site position with interactions across teams and vendors. Prior front-office experience and MS Office skills are essential; additional language skills are a plus.

Qualifications

• Experience in front office or related field preferred.
• Proficiency in MS Office.
• Professional attitude and dress code.
• Excellent written and verbal English; additional languages are a plus.
• Ability to set priorities and organize tasks effectively.
• Reliable, punctual, and able to work across shifts with short notice.

Responsibilities

• Greet visitors and serve as the front office contact.
• Maintain current visitor log with names, companies, and contacts.
• Receive and route mail and deliveries to the appropriate departments.
• Provide admin support to HR and plant management.
• Issue employee and contractor badges and manage badge stock.
• Coordinate conference rooms and arrange refreshments for on-site visits.
• Maintain cleanliness and organization of the front office area.

Skills

Front office experience

MS Office proficiency

Professional attire

Strong English communication

Bilingual helpful

Tools

ADP/HRIS

Job description

TheReceptionistjob function is to be the face of Westrock Coffee Conway. Ensuring a welcoming environment for all visitor and employees. The Receptionist reports to the HR Director.

Principal Job Functions:

• Warmly acknowledge and greet visitors, guests, employees, and vendors, etc.
• Maintain current listing of visitors on site by name , company, and contact information
• Receive visitors, guests, employees, and vendors to the facility and locate the required personnel through Teams
• Give directions/information to visitors, guests, residents, vendors, etc.
• Supply PPE and safety equipment as needed
• Collect signatures on the NDA forms via laptop for all visitors
• Retrieve, sort, distribute, and route incoming / outgoing mail to appropriate departments and/or personnel
• Provide administrative support to HR and plant management team; perform administrative tasks as assigned by manager
• Issue badges for employees, temps and contractors
• Order new badges, covers and pulleys as needed
• Order copy paper for communications printer
• Scan and upload employee documents to ADP/personnel file
• Work with account management team to reserve conference rooms for customer on-site visits and tours through Outlook calendar invitations. Set up conference rooms with PPE and work with facilities team to have coffee prepared for customers on day of event. Create name cards for on-site customer visits
• Stock refrigerators with water in conference rooms
• Sanitize all hardhats and safety glasses after each use
• Enforce the “ No solicitation” Policy
• Serve as the front office first point of contact with Safety, Security and emergency situations.
• Manage locker assignments for employees and conduct periodic locker audits.

Essential Qualifications & Experience

• Work experience in a front office or in a related field would be an advantage.
• Proficiency in MS Office Applications.
• Professional attitude and adherence to a dress code.
• Solid communication skills, both written and verbal, in English.Proficiency in any other language is a plus.

Requisition Number

7122

Shift

Qualification

Qualifications:

• Work experience in a front office or in a related field would be an advantage.
• Proficiency in MS Office Applications.
• Professional attitude and adherence to a dress code.
• Solid communication skills, both written and verbal, in English.Proficiency in any other language is a plus.
• Ability to set priorities, plan, and organize tasks effectively
• Reliable, punctual, able to work across shifts, and overtime on short notice to include working on your off-schedule days.
• Clear verbal and written communication; able to follow instructions and collaborate professionally.
• Proficient in basic math and able to read, interpret, and complete operational documents.
• Works respectfully with diverse teams and builds strong working relationships.
• Maintains consistent output and works independently with minimal supervision.
• Completes and verifies documentation neatly, accurately, and in compliance with guidelines.
• Follows systematic processes and takes ownership of actions and outcomes.
• Responds well to change and proactively identifies safety risks.

Equal Opportunity Employer / Vets / Disabled

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