Receptionist / Front Office

Westrock Coffee Company; Conway (AR); On-site; USD 20,000 - 29,000; Full time

Job summary

Westrock Coffee Company in Conway seeks a Receptionist to be the welcoming face of the site, greeting visitors and employees and coordinating with HR. You will manage visitor sign-in, direct guests, and provide administrative support to HR and plant management.

Responsibilities include issuing badges, handling mail and supplies, reserving conference rooms, and ensuring a professional, organized front office. Office hours are TBD, with a pay rate of $18.00 per hour.

Qualifications

• Work experience in a front office or related field preferred.
• Proficiency in MS Office applications.
• Professional attitude and adherence to a dress code.
• Strong written and verbal English communication; other languages a plus.

Responsibilities

• Greet visitors, guests, employees, and vendors and maintain visitor logs.
• Receive visitors and direct them to the appropriate personnel via Teams.
• Provide administrative support to HR and plant management; assist as needed.
• Issue badges for employees, temps, and contractors; manage PPE and safety gear.

Skills

Front office experience

MS Office proficiency

Communication skills

English proficiency

Tools

MS Office

Job description

Job Description

The Receptionist job function is to be the face of Westrock Coffee Conway. Ensuring a welcoming environment for all visitor and employees. The Receptionist reports to the HR Director.

Principal Job Functions

• Warmly acknowledge and greet visitors, guests, employees, and vendors, etc.
• Maintain current listing of visitors on site by name , company, and contact information
• Receive visitors, guests, employees, and vendors to the facility and locate the required personnel through Teams
• Give directions/information to visitors, guests, residents, vendors, etc.
• Supply PPE and safety equipment as needed
• Collect signatures on the NDA forms via laptop for all visitors
• Retrieve, sort, distribute, and route incoming / outgoing mail to appropriate departments and/or personnel
• Provide administrative support to HR and plant management team; perform administrative tasks as assigned by manager
• Issue badges for employees, temps and contractors
• Order new badges, covers and pulleys as needed
• Order copy paper for communications printer
• Scan and upload employee documents to ADP/personnel file
• Work with account management team to reserve conference rooms for customer on-site visits and tours through Outlook calendar invitations. Set up conference rooms with PPE and work with facilities team to have coffee prepared for customers on day of event. Create name cards for on-site customer visits
• Stock refrigerators with water in conference rooms
• Sanitize all hardhats and safety glasses after each use
• Enforce the “ No solicitation” Policy
• Serve as the front office first point of contact with Safety, Security and emergency situations.
• Manage locker assignments for employees and conduct periodic locker audits.

Essential Qualifications & Experience

• Work experience in a front office or in a related field would be an advantage.
• Proficiency in MS Office Applications.
• Professional attitude and adherence to a dress code.
• Solid communication skills, both written and verbal, in English.Proficiency in any other language is a plus.

Shift

Office Hours TBD

Qualifications

Qualifications:

• Work experience in a front office or in a related field would be an advantage.
• Proficiency in MS Office Applications.
• Professional attitude and adherence to a dress code.
• Solid communication skills, both written and verbal, in English.Proficiency in any other language is a plus.
• Ability to set priorities, plan, and organize tasks effectively
• Reliable, punctual, able to work across shifts, and overtime on short notice to include working on your off-schedule days.
• Clear verbal and written communication; able to follow instructions and collaborate professionally.
• Proficient in basic math and able to read, interpret, and complete operational documents.
• Works respectfully with diverse teams and builds strong working relationships.
• Maintains consistent output and works independently with minimal supervision.
• Completes and verifies documentation neatly, accurately, and in compliance with guidelines.
• Follows systematic processes and takes ownership of actions and outcomes.
• Responds well to change and proactively identifies safety risks.

Equal Opportunity Employer / Vets / Disabled

Starting Pay Rate

Pay Rate $18.00