Front Desk Administrator – Nonprofit with Impact & Benefits

Community Teamwork Inc; Lowell (MA); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

4 Weeks PTO

Holidays

Health insurance

Life Insurance

Tuition reimbursement

401K plan

Career development

Job summary

Community Teamwork Inc. is seeking an Administrative Assistant to serve as the front desk receptionist at the Resource Center in Lowell, MA. You will greet clients, check them in, route inquiries, sort mail, handle packages, and support daily operations across multiple programs.

The role requires 1–2 years in front desk or customer service, a High School diploma, and strong communication. Knowledge of low-income needs and confidentiality are essential; background check is required.

Qualifications

• High School diploma or equivalent
• 1-2 years of experience in front desk operations, reception or customer service preferred
• Understanding of low-income population needs
• Customer Service skills should include strong verbal and written communication with a client-focused compassionate demeanor
• Experience with multi-line phone systems, standard office machinery (copiers, fax machines) basic scheduling tools and Microsoft Office
• High attention to detail, strong time-management skills and the ability to multi-task in a busy walk-in environment
• Ability to handle sensitive client information with strict confidentiality and professionalism
• Ability to pass background check.

Responsibilities

• Warmly greet and direct clients entering the Resource Center
• Check in clients and communicate their arrival to the appropriate staff
• monitor automated voicemail systems, respond to general inquiries, route calls and messages to the appropriate person/department
• Sort mail and distribute to correct mailbox
• Receive incoming packages/shipments and notify the correct staff person for pick up
• Securely distribute checks to designated clients according to protocol
• Assist clients with basic administrative needs including copying and/or faxing documents
• Collect documentation for clients and place it in correct program mailbox for pick up
• Copy and stock informational packets/flyers for Resource Center display racks
• Manage the booking schedule for the first-floor conference room
• Track inventory for office supplies, including ink and toner and communication needs to the 1 st floor Administrative Assistant
• Coordinate routine maintenance requests for the fax and copy machine
• Support first floor management with administrative task as assigned
• Uphold the values of CTI – Equity, Integrity, Compassion.

Skills

Customer service

Verbal & written comms

Multi-line phone systems

Microsoft Office

Time management

Education

High School diploma

Tools

Microsoft Office

Copiers & Fax machines

Scheduling tools

Job description

Community Teamwork Inc. is seeking an Administrative Assistant to serve as the front desk receptionist at the Resource Center in Lowell, MA. You will greet clients, check them in, route inquiries, sort mail, handle packages, and support daily operations across multiple programs.

The role requires 1–2 years in front desk or customer service, a High School diploma, and strong communication. Knowledge of low-income needs and confidentiality are essential; background check is required.